Caseload Coordinator - Urgent Community Response & Virtual Ward

Stockport NHS Foundation Trust; Stockport; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Annual leave 27-33 days

NHS pension

Salary sacrifice schemes

NHS Staff discounts

Cycle to work

Salary finance

Stockport Credit Union

Job summary

Stockport NHS Foundation Trust is recruiting for a Caseload Coordinator for the Urgent Community Response and Hospital at Home teams. This permanent, part-time role (30 hours per week) involves coordinating caseloads, data handling and flexible weekend work to support patients at home and facilitate earlier discharges from hospital.

The post requires strong organisation, clear communication and the ability to work across disciplines, with a focus on patient safety and high-quality admin support.

Responsibilities

• Manage the caseload of clinical staff within the Urgent Community Response (UCR) and Hospital at Home (HaH) team.
• Gather, input and provide essential data for patients, helping to maintain accurate records and enhance the team’s ability to deliver care.
• Provide administration support and caseload coordination to support delivery of care to patients.
• Answer telephone calls from patients and relay information to clinicians.

Job description

Caseload Coordinator - Urgent Community Response & Virtual Ward: Permanent (30 hours)

This position is for 1 part time 30 hours per week post, some weekend working is required.

This is an exciting time to join our team, supporting us to care for patients safely in their own home avoiding unnecessary admissions and facilitating early discharges from hospital.

UCR/HaH is a multi-disciplinary team that provides a two-hour urgent response to patients in their own home that are experiencing a crisis. The service can clinically monitor patients remotely via Virtual Ward using enhanced technology.

This role requires a highly organised person, with ability to prioritise their workload and work in a calm and effective manner and communicate well at all levels.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker/Skilled visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

This role will involve managing the case load of clinical staff within the Urgent Community Response (UCR) and Hospital at Home (HaH) Team. It will involve gathering, inputting and providing essential data for patients, helping to maintain accurate records and enhancing the team’s ability to provide personal care.

The role is responsible for the administration support and caseload co-ordination within the team to support the delivery of care to patients. The post holder would also be required to answer the telephone, which may include calls from patients, and information then passed onto a clinician.

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits We Offer To You

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

For further details / informal visits contact: Name: Deenah Sajawal Job title: Business Support Manager Email address: [e-mail] Telephone number: 0161 419 4302