Case Progression Team Lead – People & Quality

West Midlands Police; Birmingham; On-site; GBP 33,000 - 37,000; Full time

Job summary

West Midlands Police is seeking a Case Progression Unit leader to provide first line leadership and coordination for Case Progression and Evidential Text colleagues, contributing to improved file quality. The role is based at Lloyd House in Birmingham, with responsibilities spanning supervision, workload planning and compliance with national standards.

The position requires oversight of outputs like witness statements and transcripts, plus advisory support to staff and partner agencies.

Qualifications

• First line leadership and staff management.
• Workload, resource and rota management.
• Case-file quality and compliance.
• Coordinating key outputs including statements and transcripts.
• Advice, governance and procedural assurance.

Responsibilities

• First line leadership and staff management: day-to-day supervision and support, including briefings, one-to-ones, team meetings, wellbeing, development, performance and conduct matters.
• Workload, resource and rota management: prioritising, allocating and monitoring workloads, alongside annual leave and rota planning to maintain service delivery.
• Case-file quality and compliance: monitoring file deficiencies and trends, reporting issues, ensuring documentation meets the National File Standard and improving file quality.
• Coordinating outputs including typed witness statements, interview summaries, 999 transcripts, other audio transcription and postal charge requisitions.
• Advice, governance and procedural assurance: providing guidance to staff, officers and partner agencies on systems, processes and procedures.

Job description

West Midlands Police is seeking a Case Progression Unit leader to provide first line leadership and coordination for Case Progression and Evidential Text colleagues, contributing to improved file quality. The role is based at Lloyd House in Birmingham, with responsibilities spanning supervision, workload planning and compliance with national standards.

The position requires oversight of outputs like witness statements and transcripts, plus advisory support to staff and partner agencies.