Case Manager

Buy Local Sundridge Ltd; Wigan; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in genealogical research is seeking a Case Manager to join their Wigan office. The role involves researching family trees, liaising with clients, and performing administrative tasks. The ideal candidate will have a degree and strong communication skills, with opportunities for career progression and various benefits.

Benefits

Free On-Site Parking

Rooftop Garden Terrace

On-Site Refreshments

Team Social Events

Charity Fundraisers

Qualifications

• 2-3 years post-graduate work experience in a professional office environment.
• Strong command of the English language and neat, clear handwriting.

Responsibilities

• Researching family trees and locating next of kin using databases.
• Liaising with family members primarily via telephone.
• Performing general administrative tasks and preparing reports.

Skills

Organisational Skills

Communication

Problem-Solving

Education

Degree Education

Tools

Microsoft Office

Job description

Role: Case Manager

Location: Wigan, Greater Manchester (Office Based)

Salary: £28,000 - £35,000 + Annual discretionary bonus

About Our Client:

Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to estates. They are now one of the country’s largest genealogists/heir hunter firms. Due to substantial organic growth, they are looking to recruit a Case Manager.

Day-to-day Tasks:

1. Using various databases to research family trees and locate next of kin.
2. Liaising with family members primarily via telephone.
3. Updating solicitors and public sector contacts.
4. Performing general administrative tasks such as requesting case updates and adding notes to systems.
5. Computerising family trees.
6. Ordering certificates from GRO or local registrars.
7. Preparing reports for internal and external parties.

The Ideal Candidate Will Have/Be:

• Degree education with 2-3 years post-graduate work experience in a professional office environment.
• Excellent organisational skills and strong communication skills, including a good telephone manner.
• Strong command of the English language and neat, clear handwriting.
• Experience handling phone calls.
• Geographical knowledge of UK towns, cities, and counties.
• Basic proficiency in Microsoft Office systems.
• Ability to manage workloads and meet tight deadlines.
• Strong prioritisation skills.
• Excellent attendance and punctuality record.
• Proven team player.
• Ability to work independently and as part of a team.
• Proactive problem-solving skills, knowing when to seek help.

Career Progression:

• Regular one-to-one meetings, reviews, and appraisals with team leaders or department heads.
• Opportunities for sector-specific awards.
• Annual pay reviews with potential increases.
• Opportunities to develop knowledge and skills within the department.

Other Benefits:

• Modern, aesthetically pleasing offices with free on-site parking or paid off-site parking.
• Rooftop Garden Terrace for relaxation.
• On-site refreshments (coffee, tea, filtered water).
• Team social events, including summer outings and Christmas parties.
• Charity fundraisers supporting nominated charities.

This is a great opportunity. Salary depends on experience. Apply now for more details.