Claims Examiner

Arthur J. Gallagher & Co. (AJG); Broadway; On-site; GBP 52,000 - 67,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Claims Examiner to manage liability and property damage claims from intake to resolution. You will review files, coordinate investigations, and work with attorneys to control defense costs.

The role requires a high school diploma and 5 years claims experience; licensing may be required. A Bachelor's degree is preferred, and strong analytical, negotiation, and communication skills are essential. This is a remote position in California.

Qualifications

• High school diploma and 5 years related claims experience required.
• Licensing/certification in all states where claims are handled or able to obtain per local requirements.
• Extensive knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.
• Bachelor's degree preferred.

Responsibilities

• Review assigned claims within the PLCA guidelines.
• Prepare appropriate response letter to Government Claims within required timelines.
• Assignment of Investigations.
• Review investigative reports, evaluate damages and make recommendations to clients.
• Direct attorneys on litigated files and control defense costs.
• Prepare timely Reports to Reinsurers.
• Prepare appropriate write ups for JPA's/ Superpools on a quarterly basis.
• Monitor/adjust reserves when developments occur.
• Review files for Subrogation potential and actively pursue subrogation.
• Manage and respond to client inquiries.
• Maintain accurate statistical data in computer.
• Assist in client file reviews.
• Attend Court ordered Mediations/MSC's or any meeting required to facilitate settlement
• Bill at minimum 80% of the work day.
• Other duties as assigned.

Skills

Critical thinking

Problem solving

Communication

Negotiation

Client service

Organizational skills

Education

High school diploma

Bachelor's degree preferred

Licensing/certification is required or obtainable

Tools

Claims software

Computer skills / general software

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.

You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

This is a remote position located in California.

Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you'll be joining a team that’s passionate about helping individuals and organizations thrive.

The Claims Examiner is responsible for liability claims and property damage claims to their conclusion in the most cost-effective way possible for the client. In addition, the Claims Examiner will be responsible for recognizing claims involving coverage issues and present them to the Claims and Coverage Committees for referral to counsel.

How you'll make an impact

• Review assigned claims within the PLCA guidelines.
• Prepare appropriate response letter to Government Claims within the required timelines.
• Assignment of Investigations.
• Review investigative reports, evaluate damages and make recommendations to clients regarding assigned files.
• Direct attorneys on litigated files and control defense costs.
• Prepare timely Reports to Reinsurers.
• Prepare appropriate write ups for JPA's/ Superpools on a quarterly basis.
• Monitor/adjust reserves when developments occur.
• Review files for Subrogation potential and actively pursue subrogation.
• Manage and respond to client inquiries.
• Maintain accurate statistical data in computer.
• Assist in client file reviews.
• Attend Court ordered Mediations/MSC's or any meeting required to facilitate settlement
• Bill at minimum 80% of the work day.
• Other duties as assigned.

About You

Required: High school diploma and 5 years related claims experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Extensive knowledge of accepted industry standards and practices. Computer experience with related claims and business software.

Preferred: Bachelor's degree preferred.

Behaviors: Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses. Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)