Cargo Operations Agent

AIR CANADA; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Air Canada in the United Kingdom is seeking staff to accept, assign, and process cargo for inbound and outbound flights, including dangerous goods and perishables. You will manage documentation such as CVED and respond to inquiries from customers and HMRC, ensuring compliance with service levels.

Experience in air cargo and with systems like WebLynx, SmartLOAD, ABS, and the Transport Facilities site is an asset, as is DfT security training.

Qualifications

• Experience in the air cargo industry is an asset.
• Experience with WebLynx, SmartLOAD, ABS and Transport Facilities website is an asset.
• Security training by the DfT (Department for Transport).

Responsibilities

• Accept, assign, and process all aspects of cargo for inbound and outbound flights.
• Process dangerous goods, valuable cargo, live animals, and perishables for inbound and outbound flights.
• Process all relevant documents for inbound and outbound flights, including CVED for perishable cargo.
• Respond to inquiries from customers, warehouse staff, HMRC, and others as needed.
• Verify unbundling and storage, and process discrepancy reports.
• Process cargo that does not meet customs requirements and verify shipment weight.
• Ensure processing complies with service levels with Customer Service.
• Liaise with transportation companies for booking and transportation of cargo to the UK and EU.
• Liaise with Customer Service to plan activities based on space for priority cargo.
• Assist the Cargo Receiving Agent as needed.
• Keep British Airport Authority airside pass up to date as needed.
• Ensure compliance with Air Canada University online training.

Skills

Air cargo experience

WebLynx

SmartLOAD

ABS (Airport Bureau Systems)

Transport Facilities website

DfT security training

Tools

WebLynx

SmartLOAD

Airport Bureau Systems (ABS)

Transport Facilities website

Job description

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career off to a flying start by joining our innovative and diverse team at the forefront of passenger air transport.

Responsibilities

• Accept, assign, and process all aspects of cargo for inbound and outbound flights.
• Process dangerous goods, valuable cargo, live animals, and perishables for inbound and outbound flights.
• Process all relevant documents for inbound and outbound flights, including Common Veterinary Entry Documents (CVED) for perishable cargo.
• Respond to inquiries from customers, warehouse staff, the Toronto loading department, His Majesty's Revenue and Customs (HMRC), etc., as needed.
• Verify unbundling and storage, and process discrepancy reports.
• Process cargo that does not meet customs requirements, verify shipment weight, and missing cargo as needed.
• Ensure that the processing of inbound and outbound cargo complies with the service level agreed upon with Customer Service.
• Liaise with transportation companies for the booking and transportation of cargo destined for the United Kingdom and the European Union.
• Liaise with Customer Service to determine activities based on space allocated for priority cargo and bookings related to this type of cargo.
• Assist the Cargo Receiving Agent as needed.
• Keep British Airport Authority airside pass up to date as needed.
• Ensure compliance with Air Canada University online training.

Qualifications

• Experience in the air cargo industry, an asset
• Experience with WebLynx, SmartLOAD, Airport Bureau Systems (ABS), and the Transport Facilities website, an asset
• Security training by the DfT (Department for Transport)

Conditions of Employment

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining the necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Good oral and written skills accompanied by a high degree of accuracy in English.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.