Cargo Charter Executive

Network Aviation Group ✈️; Crawley; On-site; GBP 42,000 - 63,000; Full time

Job summary

Network Aviation Group in Crawley is seeking a Commercial Executive to quote and oversee ad-hoc charter and airfreight enquiries and flight management. The role interfaces with key clients and coordinates with Operations to ensure smooth handling of bookings.

Candidates with freight forwarding or cargo airline experience and knowledge of airline operations will fit. The position emphasizes client-centric approaches, strategic thinking, and proactive collaboration across global offices.

Qualifications

• Previous freight forwarding or cargo airline experience.
• Previous experience in a Charters role/department.
• Experience/knowledge of airline operations.

Responsibilities

• Produce and report key operational statistics and performance indicators.
• Direct client liaison with internal/external stakeholders for bookings and charters.
• Quote ad-hoc charter flights and manage flight economics.
• Maintain close liaison with key clients and internal teams.
• Oversee Flight Management activities.
• Coordinate with Operations, Handling Agents and overseas offices.
• Process flight paperwork and bookings administration.
• Support line manager with additional work as required.

Skills

Client liaison

Charter quoting

Flight management

Customer service

Job description

Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.

The Role:

The Commercial Executive is responsible for quoting and overseeing ad-hoc charter & airfreight enquiries and flight management. The role will deal directly with the Company’s key clients and liaise closely with the Company’s in-house Operations department.

This position would suit a commercially minded and operationally aware individual, ideally with experience in the airline, airfreight, or logistics industries.

Key Responsibilities:

• Production and reporting of key operational statistics and performance indicators where requested
• Direct client liaison where required to both internal and external clients/stakeholders representing the company in the appropriate manner
• Quoting for ad-hoc charter flights
• Liaising closely with key clients
• Flight Management
• Close coordination with Operations, Handling Agents and group overseas offices
• Processing flight paperwork and administration related to bookings
• Other reasonable work-related requests as directed by the Line Manager

Experience Needed:

• Previous freight forwarding or cargo airline experience
• Previous experience in a Charters role/department
• Experience/knowledge of airline operations

Leading Business

• Customer centric / obsessed
• Derives strategies based on client needs – internal or external – and effectively balances this with Network Aviation’s goals
• Seeks out client insights to shape strategies and solutions
• Gathers client feedback to continuously improve strategies and solutions
• Thinks strategically
• Balances short term focus with a long term perspective, supporting the driving of sustainable growth in the business
• Thinks systemically, connecting the dots across diverse aspects of the business
• Considers the implications of decisions and takes calculated risks
• Drives change and innovates
• Challenges the status quo in what is done and how to improve our client experience
• Seeks out new opportunities, embraces challenges and drives innovation with urgency
• Champions change to deliver tactically as well as strategies in the pursuit of ambitious goals
• Drives for results
• Commits to and delivers exceptional results
• Holds self and others accountable for the highest standards of delivery
• Overcomes obstacles and challenges to make a difference

Leading People

• Boundary‑less collaboration
• Captures and shares collective experiences to improve future outcomes
• Proactively builds effective internal and external stakeholder relationships
• Drives, promotes and role models collaboration across functions and teams
• Is self‑aware and listens actively to other viewpoints
• Communicates authentically, building trust and cohesion in team / with peers
• Respects and values differences and leverages different perspectives to improve business outcomes
• Empowers teams / peers with accountability
• Holds self and others to high standards of performance continuously raising the bar
• Is agile and remains curious
• Is the energy for others – focuses on what is possible; sets the pace and the bar high
• Stays curious to gather new insights, is willing to fail in the pursuit of stretch goals
• Learns from mistakes and adapts approach where appropriate.