Caretaking Team Leader

Selwood Housing; Trowbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association is seeking a Caretaking Team Leader in Trowbridge. In this hands-on role, you will manage a team to uphold high standards of service and ensure regulatory compliance, while actively participating in caretaking tasks. Ideal for someone with customer service experience looking to progress into leadership.

Benefits

Life Assurance

Flexible Working Opportunities

Competitive Pension Contributions

Cycle to Work Scheme

Ongoing Training and Development

Qualifications

• Experience working in a front customer service team.
• Understanding of social and sheltered housing.
• Leadership potential and ability to guide others.

Responsibilities

• Lead and support caretaking team, ensuring service delivery meets standards.
• Conduct performance reviews and facilitate training.
• Monitor cleanliness and assist with maintenance of communal areas.

Skills

Customer Service

Communication

Leadership

Health and Safety Compliance

Job description

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This range is provided by Selwood Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Selwood Housing

Recognised by LinkedIn for being in the TOP 25% of all Recruiters on LinkedIn for the Years 2022 and 2023.Passionate about Talent Acquisition.

Permanent Full time (37 hours)

Flexible working opportunities

Trowbridge and surrounding areas

Are you ready to take your first step into leadership or bring your existing people management skills into a new challenge?

We are looking for a hands-on, proactive individual to help lead our caretaking team. Helping us maintain high standards and deliver excellent customer service to our customers and communities.

As a Caretaking Team Leader, you will be responsible for monitoring quality of workmanship and cleanliness. Supporting and leading a team of caretakers ensuring health and safety compliance and setting the standard for your team. You will also be actively involved in delivering caretaking tasks yourself, leading by example, and getting stuck in to make sure things are done to the highest standard.

This is a great opportunity for someone with frontline customer service experience and strong communication skills. Someone with experience in managing customer expectations and dealing with complaints. Someone who is confident working within a regulatory framework and understands the importance of compliance, customer satisfaction and team morale. You will be the kind of person who takes pride in a job well done and who brings out the best in others.

What you will be doing:

• Line management and support of a caretaking team; ensuring service delivery meets agreed standards.
• Conducting regular performance reviews, manage training, and support recruitment and induction.
• Oversee and assist in the cleaning and maintenance of communal areas, bin stores, and guest rooms.
• Monitor and assist with the management of fly-tipping, refuse, and hazardous waste, ensuring the appropriate charges are applied where appropriate.
• Ensure adherence to health and safety policies, lone working procedures, and PPE use.
• Conduct site inspections, maintain COSHH records, and support fire risk assessment actions.
• Promote Selwood Housing’s services and values, ensuring customer feedback is addressed.

What you will bring:

• An understanding of social and sheltered housing.
• Demonstrable experience working within a front customer service team in a proactive and professional manner.
• An understanding of health and safety and regulatory compliance.
• IT confidence for managing tasks, records, and reporting.
• A full driving licence – you will have access to a company vehicle.
• Leadership potential – formal management experience is not essential, but you will need the ability to guide, motivate and support others.
• Effective communication skills – both written and oral.

Please note: Successful candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check. Additionally, a full and valid UK driving licence is essential for this role.

For further information on the role, please review the job description attached to the advert.

Why Selwood Housing?

We are a not-for-profit housing association rooted in our communities. We believe safe, affordable houses changes life – and that starts with the people who help us care for our homes and customers every day.

Our values guide everything we do:

• We are Customer Driven: We put our customers first and act on what matters to them.
• We are Accountable: We take ownership and do what we say we will.
• We champion communication: We are open, honest, and clear.
• We develop and Learn: We support growth and never stop learning.

What you will get from us:

• Life assurance
• Flexible working opportunities
• Competitive pension (you pay 4%, we pay 9%)
• Cycle to work scheme
• Ongoing training and development
• A role with real purpose
• A team that lives its values
• A supportive team environment where your contribution really matters.

Join Us!

This is your chance to lead with purpose and help our customers feel truly at home. To apply for this role, please visit our website and complete the application form Careers - Selwood Housing - Affordable Homes.

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.

The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Management

• Industries

  Housing and Community Development

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