Careers Systems & Content Specialist (Internal)

City St George's; Greater London; Hybrid; GBP 38,000 - 48,000; Full time

Job summary

City St George’s, University of London is inviting applications for a role that supports the online careers system and improves student access to digital employability resources. You will diagnose issues, optimize CareersHub configuration and update intranet content while training staff to follow best practices.

The team aims to enhance user experience, analyse analytics to guide developments, and collaborate with multiple stakeholders across the Careers & Employability Directorate.

Qualifications

• Experienced in content management, including web content curation and knowledge of basic HTML and accessibility standards.
• Highly proficient using Microsoft 365, particularly Excel for data analysis and reporting.
• Passionate about technology and emerging AI, with the knowledge and skills to improve user experience.
• Skilled at identifying customer needs, resolving issues or escalating appropriately, and managing multiple priorities in fast-paced environments.

Responsibilities

• Providing careers system support for users, diagnosing problems and finding resolutions, escalating issues to the central IT department and vendors, as required.
• Optimising the configuration and design of CareersHub, the key careers service management system used by the Careers & Employability team, and other website subscription services, reviewing analytics data to inform developments
• Managing and updating content on CareersHub and the Careers Intranet (SharePoint), training staff and documenting good practice.

Skills

Content management

HTML

Microsoft 365

Excel

Tools

SharePoint

Microsoft 365

Job description

City St George’s, University of London is inviting applications for a role that supports the online careers system and improves student access to digital employability resources. You will diagnose issues, optimize CareersHub configuration and update intranet content while training staff to follow best practices.

The team aims to enhance user experience, analyse analytics to guide developments, and collaborate with multiple stakeholders across the Careers & Employability Directorate.