Career-Boosting Application Support Analyst

Zachary Daniels; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Company pension

Wellbeing benefits

Lifestyle benefits

Career development in technology

Job summary

Zachary Daniels in Liverpool is seeking a Junior Application Support Analyst to join a growing consumer business investing in its technology function. You will provide first-line support across core business apps and help maintain smooth day-to-day operations.

With 1-2 years in Application Support or Business Systems, you’ll gain exposure to ERP/CRM and system enhancements, while developing troubleshooting and stakeholder management skills in a supportive team.

Qualifications

• 1-2 years of experience in Application Support or Business Systems.
• Exposure to ERP, CRM or business applications.
• Experience supporting ecommerce or customer-facing platforms is beneficial.

Responsibilities

• Provide first-line support across core business applications.
• Investigate system, order and inventory-related issues.
• Troubleshoot application problems and escalate as needed.
• Maintain support documentation and knowledge articles.
• Assist with user acceptance testing (UAT) for system changes and enhancements.
• Support configuration and implementation activities.
• Coordinate with third-party technology partners on project delivery.
• Keep project plans and support tickets up to date.
• Develop expertise across the organisation's application landscape.
• Identify recurring issues and recommend improvements.
• Help improve support processes and documentation.

Skills

Application support experience

ERP systems

CRM systems

Troubleshooting

Communication

Stakeholder management

Tools

ERP software

CRM software

Job description

Zachary Daniels in Liverpool is seeking a Junior Application Support Analyst to join a growing consumer business investing in its technology function. You will provide first-line support across core business apps and help maintain smooth day-to-day operations.

With 1-2 years in Application Support or Business Systems, you’ll gain exposure to ERP/CRM and system enhancements, while developing troubleshooting and stakeholder management skills in a supportive team.