Career and Development Hub Support Assistant

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 21,000 - 27,000; Full time

Job summary

North Tees & Hartlepool NHS Foundation Trust is seeking a Career and Development Hub Support Assistant to provide high-quality administrative support for the Learning and Development team across University Hospital Tees. The role supports staff and external candidates, ensuring smooth service delivery.

You will coordinate information, guidance and activities for training programmes, assist with recruitment, marketing and interview processes, and help maintain accurate records in line with QA

Qualifications

• GCSE A-C in English and Maths or level 2 equivalent qualification or experience.
• Level 2 Business Administration, or willing to work towards or equivalent experience and skills.
• Level 3 Information, Advice and Guidance.

Responsibilities

• Provide a high-quality administrative support service and ensure excellent customer care and experience for service users/staff/managers.
• Provide information, advice and guidance to potential service users and support planning, coordination, recruitment, marketing and interview activities for training programmes and courses.
• When required, provide an efficient and lean administrative function to remain effective in financial, quality assurance and contractual compliance standards.
• Maintain records ensuring the accuracy, validity and security of information held related to programmes and ensuring information meets department needs.
• Advise potential learners/managers/service users on initial routes and individual learning and training needs based on programme offers.
• Support operational running of education, learning and development spaces; including setup and takedown and serving as first point of contact for facilitators and delegates.

Skills

Communication skills

Interpersonal skills

Attention to detail

IT literacy

Education

GCSE English & Maths

Level 2 Business Administration

Level 3 Information, Advice and Guidance

Tools

MS Office

Databases / Spreadsheets

Job description

Career and Development Hub Support Assistant

Advert may close once sufficient number of applications is reached

This is an exciting role to support the Learning and Development team across University Hospital Tees, playing a crucial role in supporting a broad range of learning and development activity, including activity for internal staff as well as external candidates. The post holder will play a crucial role in ensuring smooth service delivery.

Main duties of the job

To provide a high-quality administrative support service and ensure excellent customer care and experience for service users/staff/managers

To provide information, advice and guidance to potential service users and support the planning, coordination, recruitment, marketing and interview activities for the service's training programmes and courses.

When required, provide an efficient and lean administrative function to remain effective in financial, quality assurance and contractual compliance standards.

Maintain records whilst ensuring the accuracy, validity and security of information held which relates to programmes delivered and making sure the information generated meets the requirements of the department and Group.

When required advise potential learners/managers/service users their initial routes and individual learning and training needs based on programme offers.

Support operational running of education, learning and development spaces; including set up and take down to support educational delivery, a first point of contact for facilitators and delegates

About us

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.

At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.

We recruit for values and "Together we are North Tees & Hartlepool"

Job responsibilities

Please see attached job description which provides detailed description of activity associated with the role.

Qualifications

• GCSE A-C in English and Maths or level 2 equivalent qualification or experience.
• Level 2 Business Administration, or willing to work towards or equivalent experience and skills.
• Level 3 Information, Advice and Guidance.

Knowledge

• Excellent communication and interpersonal skills.
• Understanding of clerical processes.
• Efficient and accurate word processing skills.
• Knowledge of a range of data base and spreadsheet applications and ability to adapt skills to new data base systems.
• Knowledge of working to systems and processes to ensure clear delivery of services.
• Understanding of national education and skills rules and regulatory institutions and the contractual activities placed on the services.

Experience

• Efficient and accurate IT skills - Word, Excel, Access, Outlook, PowerPoint, Internet/Intranet.
• Ability to work under pressure and to tight deadlines.
• To act on own initiative when dealing with queries.
• Healthcare / NHS Trust experience
• Experience of working in a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.