Career and Development Hub Support Assistant

NHS; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust is advertising a Career and Development Hub Support Assistant to join the Learning and Development team across University Hospital Tees. The role is NHS AfC Band 2, permanent, full time 37.5 hours per week, with flexibility to cover activity at different sites.

You will provide high quality administrative support, handle information and guidance for learners, assist in planning, recruitment and courses, and help ensure smooth service delivery.

Qualifications

• GCSE A-C in English and Maths or level 2 equivalent qualification or experience.
• Level 2 Business Administration, or willing to work towards or equivalent experience and skills.
• Level 3 Information, Advice and Guidance.

Responsibilities

• To provide a high-quality administrative support service and ensure excellent customer care and experience for service users/staff/managers.
• To provide information, advice and guidance to potential service users and support the planning, coordination, recruitment, marketing and interview activities for the service’s training programmes and courses.
• When required, provide an efficient and lean administrative function to remain effective in financial, quality assurance and contractual compliance standards.
• Maintain records whilst ensuring the accuracy, validity and security of information held which relates to programmes delivered and making sure the information generated meets the requirements of the department and Group.
• When required advise potential learners/managers/service users their initial routes and individual learning and training needs based on programme offers.
• Support operational running of education, learning and development spaces; including set up and take down to support educational delivery, a first point of contact for facilitators and delegates

Skills

IT skills (Word, Excel, Access, PowerP

Education

GCSE English & Maths (A-C) or equivalent

Level 2 Business Administration

Level 3 Information, Advice and Guidance

Tools

Word

Excel

Access

Outlook

PowerPoint

Internet/Intranet

Job description

Find out about the current vacancies available at the Trust and take the next step in your career with us.

Career and Development Hub Support Assistant

NHS AfC: Band 2

Main area Learning & Development Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Flexibility required to support activity at different sites within UHT) Job ref 345-COR8340272

Site North Tees Town Stockton on Tees Salary £25,272 per annum Salary period Yearly Closing 12/11/2026 23:59

Job overview

Advert may close once sufficient number of applications is reached

This is an exciting role to support the Learning and Development team across University Hospital Tees, playing a crucial role in supporting a broad range of learning and development activity, including activity for internal staff as well as external candidates. The post holder will play a crucial role in ensuring smooth service delivery.

Main duties of the job

To provide a high-quality administrative support service and ensure excellent customer care and experience for service users/staff/managers

To provide information, advice and guidance to potential service users and support the planning, coordination, recruitment, marketing and interview activities for the service’s training programmes and courses.

When required, provide an efficient and lean administrative function to remain effective in financial, quality assurance and contractual compliance standards.

Maintain records whilst ensuring the accuracy, validity and security of information held which relates to programmes delivered and making sure the information generated meets the requirements of the department and Group.

When required advise potential learners/managers/service users their initial routes and individual learning and training needs based on programme offers.

Support operational running of education, learning and development spaces; including set up and take down to support educational delivery, a first point of contact for facilitators and delegates

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.

At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.

We recruit for values and “Together we are North Tees & Hartlepool”

Detailed job description and main responsibilities

Please see attached job description which provides detailed description of activity associated with the role.

Person specification

Qualifications

• GCSE A-C in English and Maths or level 2 equivalent qualification or experience.
• Level 2 Business Administration, or willing to work towards or equivalent experience and skills.
• Level 3 Information, Advice and Guidance.

Knowledge

• Excellent communication and interpersonal skills.
• Understanding of clerical processes.
• Efficient and accurate word processing skills.
• Knowledge of a range of data base and spreadsheet applications and ability to adapt skills to new data base systems.
• Knowledge of working to systems and processes to ensure clear delivery of services.
• Understanding of national education and skills rules and regulatory institutions and the contractual activities placed on the services.

Experience

• Efficient and accurate IT skills – Word, Excel, Access, Outlook, PowerPoint, Internet/Intranet.
• Ability to work under pressure and to tight deadlines.
• To act on own initiative when dealing with queries.
• Healthcare / NHS Trust experience
• Experience of working in a team

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS)

It is the policy of North Tees and Hartlepool NHS Foundation Trust, that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost for their DBS certificate. The method of payment for this is via salary deduction from your first month's pay on commencement with the Trust. The DBs check will be undertaken during the pre-employment check screening.

Qualifications
Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted. You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff).

Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested to ensure e-mail addresses for all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to support you throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Disability

We are a Disability Confident Lead employer. This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless they have permission to work via another route. Non UK/RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here: Work in the UK - GOV.UK ( www.gov.uk )

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

As a supporter of the Armed Forces and an employer of Reservists, North Tees and Hartlepool NHS Foundation Trust are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly.

We recognise that reservists and veterans bring a variety of transferable skills and qualities to our workplace, developed through their military careers. Our commitment to supporting the Armed Forces Community has been recognised through the Armed Forces Covenant as a Silver Employer.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method.

Please ensure you read the ‘Guidance Notes for Applicants’ document attached to this advert before completing and submitting your application.

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.