Care Technologist - Hybrid Role, Remote & Flexible Hours

Intelligent Lilli Limited; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Remote-friendly

Team events

Unlimited work away from home days

28 days leave + bank holidays

Health cash plan

Electric car scheme

Job summary

Intelligent Lilli Limited is seeking a Care Technologist for a hybrid role combining home visits, remote work and time at our Pulborough office in West Sussex. You’ll start by covering Bromley-area installations and may expand over time.

You will install, configure and support Lilli’s home monitoring technology, carry out assessments, and book installations by phone when referrals arise. You’ll setup apps, troubleshoot connectivity and log notes in HubSpot CRM.

Qualifications

• Full UK driving licence and own vehicle.
• Willingness to travel to customers' homes, initially across the Bromley area, and to Pulborough office as needed.
• Satisfactory Enhanced DBS check (arranged during hiring).

Responsibilities

• Process referrals and book installations, repairs and collections by phone.
• Install equipment safely in customers' homes, including minor mounting.
• Pair and provision IoT devices, then set up, configure and test everything before leaving.
• Set up the Lilli mobile app (iOS and Android) for customers and family members.
• Troubleshoot basic connectivity and setup issues.
• Remove or replace equipment when required.
• Carry out assessments as part of the referral and installation process.
• Keep accurate referral and installation notes in HubSpot CRM.
• Report incidents promptly, in line with company guidelines.
• Manage your own daily schedule and keep installation stock and equipment in order.
• Pass on customer feedback and insights to the wider Lilli team.

Skills

Home technology

Attention to detail

Clear communication

Experience with vulnerable people

Organisation

Field workload management

Electrical safety basics

Tools

IoT devices

Home automation systems

Telecare TEC

HubSpot CRM

Job description

Intelligent Lilli Limited is seeking a Care Technologist for a hybrid role combining home visits, remote work and time at our Pulborough office in West Sussex. You’ll start by covering Bromley-area installations and may expand over time.

You will install, configure and support Lilli’s home monitoring technology, carry out assessments, and book installations by phone when referrals arise. You’ll setup apps, troubleshoot connectivity and log notes in HubSpot CRM.