Care Tech Manager

Bellrock Group; Leicester; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Salary exchange pension

Life cover

Paid sick leave

Health Assured

Cycle to work

Holiday purchase scheme

Refer a friend

Liftshare

Virtual GP

Job summary

Bellrock is hiring a Care Tech Manager to lead a team of client-dedicated technicians across Leicester sites, delivering planned and reactive maintenance safely, efficiently, and in line with SLAs and contract terms. You will drive operational performance, coaching supervisors and technicians, and coordinating with stakeholders to minimise disruption to client operations.

The role requires strong health and safety leadership, experience managing multi-site maintenance, and a hands-on,

Qualifications

• Proven experience in a maintenance delivery, engineering management or facilities management role.
• Experience managing multi-site maintenance operations, ideally within a retail or hospitality or similar customer facing environment.
• Experience managing technicians and supervisors in a remote working role.

Responsibilities

• Manage the daily delivery of planned and reactive Care Tech activities across the designated region and account(s).
• Ensure maintenance tasks are completed within agreed SLAs and contractual requirements.
• Ensure effective scheduling and allocation of Care Tech activities.
• Monitor PPM compliance, reactive response times, first-time-fix rates and outstanding remedial works.
• Identify opportunities to improve maintenance processes, productivity, and identify additional Care Tech tasks.
• Develop and implement action plans to address Care Tech performance concerns and reoccurring maintenance issues.
• Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
• Ensure that any client complaints regarding service delivery are resolved in a timely manner with root cause analysis carried out and corrective action/process improvements implemented.
• Provide coaching and support the development of supervisors, technicians and co-ordinators.
• Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the senior managers.
• Ensure technician safe ways of working, processes, and polices are adhered to.
• Embrace learning and personal development opportunities.
• Promote the ‘Bellrock’ culture within the business.
• Knowledge of Health & Safety legislation and safe working practices.
• Proven experience in a maintenance delivery, engineering management or facilities management role.
• Experience managing multi-site maintenance operations, ideally within a retail or hospitality or similar customer facing environment.
• Experience managing technicians and supervisors in a remote working roles.
• Experience managing SLAs, KPIs and of cost and budget control.
• Experience using CAFM and work scheduling systems.
• Computer/PDA literate in Microsoft Excel and Word.

Skills

Leadership

Health & safety

Stakeholder communication

Data interpretation

People development

Job description

Role Overview

The Care Tech Manager is responsible for managing a team of client dedicated technicians, to effectively deliver planned and reactive maintenance and remedial works across a designated number of client sites. The role ensures that all maintenance tasks are delivered safely and efficiently and in line with contractual service agreements, client expectations, Bellrock company standards, and legal compliance. You will lead and support a team of care technicians and supervisors. Driving operational performance, continuous improvement and cost control, whilst minimising disruption to client business operations.

Leicester

Role Overview

The Care Tech Manager is responsible for managing a team of client dedicated technicians, to effectively deliver planned and reactive maintenance and remedial works across a designated number of client sites. The role ensures that all maintenance tasks are delivered safely and efficiently and in line with contractual service agreements, client expectations, Bellrock company standards, and legal compliance. You will lead and support a team of care technicians and supervisors. Driving operational performance, continuous improvement and cost control, whilst minimising disruption to client business operations.

Key Responsibilities

• Manage the daily delivery of planned and reactive Care Tech activities across the designated region and account(s).
• Ensure maintenance tasks are completed within agreed SLAs and contractual requirements.
• Ensure effective scheduling and allocation of Care Tech activities.
• Monitor PPM compliance, reactive response times, first-time-fix rates and outstanding remedial works.
• Identify opportunities to improve maintenance processes, productivity, and identify additional Care Tech tasks.
• Develop and implement action plans to address Care Tech performance concerns and reoccurring maintenance issues.
• Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
• Ensure that any client complaints regarding service delivery are resolved in a timely manner with root cause analysis carried out and corrective action/process improvements implemented.
• Provide coaching and support the development of supervisors, technicians and co-ordinators.
• Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to the senior managers.
• Ensure technician safe ways of working, processes, and polices are adhered to.
• Embrace learning and personal development opportunities.
• Promote the ‘Bellrock’ culture within the business.
• Knowledge of Health & Safety legislation and safe working practices.
• Proven experience in a maintenance delivery, engineering management or facilities management role.
• Experience managing multi-site maintenance operations, ideally within a retail or hospitality or similar customer facing environment.
• Experience managing technicians and supervisors in a remote working roles.
• Experience managing SLAs, KPIs and of cost and budget control.
• Experience using CAFM and work scheduling systems.
• Computer/PDA literate in Microsoft Excel and Word.
• Ideally a trade qualification demonstrating competence in electrical, mechanical, plumbing or building fabric.
• Full driving licence.

Skills & Experience

• Accountable, organised and results driven.
• Committed to health, safety, compliance and quality.
• Good communication to stakeholders at all levels.
• Excellent attention to detail and the ability to multi-task.
• A proactive and hands-on operational leader.
• Excellent interpersonal skills and the ability to work with a wide range of people.
• Organised with strong time management skills and the ability to prioritise competing demands effectively in a fast-paced, multi-site environment.
• A people developer who encourages high performance.
• Ability to collate and interpret data quickly.
• Focused on continuous improvement based on data and insights.

AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between the Leicester office and your home address on a hybrid basis, Monday to Friday, 8.00am to 5.00pm.

What can we offer you?

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Why Bellrock?

At Bellrock, our people make the difference.

We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.

We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.