Operations and Compliance Manager - Maintenance

Bellrock Group; Leicester; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Salary sacrifice pension

Life cover

Paid sick leave

Health assistance program

Enhanced parental leave

Cycle to work

Holiday purchase scheme

Discount scheme

Healthcare Cashplan

Refer a friend

Liftshare

Virtual GP

Job summary

Bellrock Group in Leicester is seeking an Operations and Compliance Manager to support the Account Manager in delivering service targets and legal compliance across a national multi-site portfolio in retail and leisure.

You will drive health, safety, environmental, and sustainability performance, ensuring efficient day-to-day operations and continuous improvement through our supply chain partners. Hybrid working between Leicester office and home, 08:30–17:00, Monday to Friday.

Qualifications

• IT literate; intermediate Excel data manipulation.
• IOSH Managing Safely certification.
• Facilities Management qualification or working towards one.
• Minimum of 3 years’ operational FM experience.
• Experience delivering statutory/non-statutory compliance.
• Knowledge of applicable legislation and guidance.
• Health, safety, environmental and sustainability awareness.
• Client-facing with senior stakeholders.

Responsibilities

• Develop a plan to improve service delivery through influencing others and communicate it to stakeholders.
• Build knowledge of relevant legislation and guidance documents for the contract’s technical services.
• Ensure all statutory and non-statutory obligations are met by auditing contractor work standards.
• Deliver a statutory planned maintenance programme and remedials to ensure asset compliance.
• Promote a positive Health and Safety culture and address issues or escalate as needed.
• Collaborate with Bellrock Customer Service and Excellence Centre.
• Build strong internal and external stakeholder relationships to support contract delivery.
• Work with Supply Chain Manager and suppliers to improve at a national level.
• Identify and address supply chain performance issues and cost-saving opportunities.
• Assist client in identifying potential additional Bellrock services.
• Encourage learning and personal development; promote Bellrock culture.

Skills

IT literacy

Excel data manipulation

IOSH Managing Safely

FM experience

Statutory compliance

Stakeholder management

Data analysis

Multi-site operations

Education

FM qualification

Job description

Role Overview

The Operations and Compliance Manager role is to support the Account Manager to deliver agreed service targets and legal compliance on a national multi-site (circa 550 sites) account in the retail and leisure sector. Ensuring the day-to-day operation is effectively and efficiently delivered in line with the contract. Stakeholder management is key to building collaborative and supportive relationships with the client's field teams, whilst finding ways to support the client in meeting their compliance and cost targets. Supporting them on their health and safety, environmental and sustainability performance, by driving excellence and championing continuous improvement through our supply chain partners.

Leicester

Role Overview

The Operations and Compliance Manager role is to support the Account Manager to deliver agreed service targets and legal compliance on a national multi-site (circa 550 sites) account in the retail and leisure sector. Ensuring the day-to-day operation is effectively and efficiently delivered in line with the contract. Stakeholder management is key to building collaborative and supportive relationships with the client's field teams, whilst finding ways to support the client in meeting their compliance and cost targets. Supporting them on their health and safety, environmental and sustainability performance, by driving excellence and championing continuous improvement through our supply chain partners.

Key Responsibilities

• Develop a plan to improve service delivery through influencing others, ensuring that your plan is clearly communicated and understood by relevant stakeholders and throughout the contract.
• Build knowledge of relevant legislation and guidance documents for the technical services relevant to the contract.
• Ensure that all statutory and non-statutory obligations are met by auditing contractor work standards.
• Delivery of a statutory planned maintenance programme and resulting remedials to ensure asset compliance.
• Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary.
• Work collaboratively with the Bellrock Customer Service and Excellence Centre.
• Build strong internal and external stakeholder relationships to support the successful delivery of the contract.
• Work collaboratively with the Supply Chain Manager and suppliers to make improvements at a national level.
• Identify and any supply chain performance issues and directly address and rectify them.
• Identify and action potential cost saving opportunities.
• Work with the client to determine any additional services that Bellrock Group may be able to offer to support the business.
• Embrace learning and personal development opportunities.
• Promote the Bellrock culture within the business.

Skills & Experience

• IT literate - intermediate level in use of Excel - including data manipulation.
• IOSH Managing Safely.
• Facilities Management (FM) qualification / working towards an FM qualification.
• Minimum of 3 years' operational experience in FM.
• Experience in delivering statutory and non-statutory compliance.
• Knowledge of where to find, and experience in applying, relevant legislation.
• Health, safety, environmental and sustainability awareness.
• Working in a client facing environment with senior stakeholders.
• Working in a fast-paced environment.
• Working with suppliers.
• Managing multiple priorities daily.
• Data management, analysis and reporting.
• Adherence to process and procedures.

AI fluency & learning mindset: We are looking for people who actively use AI in their day-to-day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between the Leicester office and your home address on a hybrid basis, Monday to Friday, 08:30-17:00.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Why Bellrock?

At Bellrock, our people make the difference.

We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.

We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.