Care Services Customer Partner

Boots; Louth; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Retirement plan

Annual bonus

Employee discounts

Flexible family leave pay

Flexible benefits

Employee assistance program

Job summary

Boots is seeking a Care Services Partner to lead the operational running of the care services pharmacy on site and provide exceptional customer care to care home customers. You will report to the store manager and collaborate with local stakeholders to deliver outstanding service for care services users.

Your role includes planning workload, resolving care home queries, and supporting dispensing activities while strengthening Boots' ties with local care homes and GP surgeries.

Qualifications

• NVQ2 in Pharmaceutical Science or equivalent.
• Experience with problem solving in a healthcare environment with a focus on getting it right for customers.

Responsibilities

• Plan Care Services workload to ensure the team provides the best service.
• Partner with ~40 care homes, store teams and GP surgeries to retain and grow customers.
• Resolve queries and issues raised by care homes.
• Assist with dispensing duties: labelling, priming, prescribing checks and collecting prescriptions.
• Represent Boots as an ambassador within the local community and help sign up new business.
• Work across all parts of the pharmacy within the store, including the healthcare counter.

Skills

NVQ2 in Pharma Sci

Problem solving

Education

NVQ2 in Pharmaceutical Science

NVQ3 in Pharmaceutical Science

Job description

About the role

As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.

Your priorities will include

• Planning the Care Services workload to ensure that your team provides the very best service possible.
• You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
• You will resolve queries and issues raised by care homes.
• Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
• Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign‑up of new business.
• You will work across all parts of the pharmacy in the store, including the healthcare counter.

What you'll need to have

These are the essential skills or experience needed to succeed in this role.

• NVQ2 in Pharmaceutical Science (or equivalent)
• Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.

• NVQ3 in Pharmaceutical Science (or equivalent)
• A full driving licence as you'll visit the Care Homes you're supporting.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.