Care Services Customer Partner

Boots UK; Cheltenham; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

Access to counselling support

TELUS Health Employee Assistance

Job summary

A prominent pharmacy chain in the UK is looking for a Care Services Customer Partner to manage relationships with care homes and ensure top-notch customer service. Your responsibilities will include planning workloads, resolving customer queries, and supporting dispensing activities. Ideal candidates will have an NVQ2 in Pharmaceutical Science, problem-solving experience in healthcare, and a passion for customer care. This part-time role offers benefits such as flexible working, employee discounts, and additional support resources.

Qualifications

• Experience in a healthcare environment focusing on customer satisfaction.
• NVQ3 in Pharmaceutical Science or equivalent is a plus.
• NVQ3 in Pharmaceutical Science (or equivalent).
• A full driving licence as you’ll visit the Care Homes you’re supporting.

Responsibilities

• Provide a single point of contact for care home customers.
• Plan Care Services workload to deliver the best service.
• Support with dispensing duties like labelling and checking prescriptions.
• Support dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
• Work with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
• Work across all parts of the pharmacy in the store, including the healthcare counter.

Skills

Problem solving

Customer care

Education

NVQ2 in Pharmaceutical Science or equivalent

NVQ3 in Pharmaceutical Science (or equivalent)

Job description

Care Services Customer Partner at Boots UK

About The Role

As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.

Your Priorities Will Include

• Planning the Care Services workload to ensure that your team provides the very best service possible.
• You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
• You will resolve queries and issues raised by care homes.
• Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
• Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign‑up of new business.
• You will work across all parts of the pharmacy in the store, including the healthcare counter.

What You’ll Need To Have

• NVQ2 in Pharmaceutical Science (or equivalent)
• Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

It would be great if you also have

• NVQ3 in Pharmaceutical Science (or equivalent)
• A full driving licence as you’ll visit the Care Homes you’re supporting.

Our Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's Next

If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Pre‑employment check

This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Ban the Box

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

Job details

• Seniority level: Entry level
• Employment type: Part‑time
• Job function: Health Care Provider
• Industry: Retail