Care Scheduler & On-Call Coordinator – Swindon

First City Nursing Services Ltd.; Swindon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Workplace pension scheme (NEST)

Training and career progression

Blue Light Card discount

Employee Assistance Programme

Refer-a-friend bonus

Job summary

First City Care Group in Swindon is seeking a Care Coordinator to plan and manage rotas, ensuring consistent, high-quality care from suitably matched carers. You will be a key contact for staff, customers and families, handling queries and maintaining service standards.

The role is full-time, includes an on-call rota, and offers opportunities to increase earnings through additional shifts. Training and progression opportunities are provided.

Qualifications

• Minimum 1 year of hands-on care experience (essential).
• Experience in rota planning or scheduling (desirable).
• Strong organisational and problem-solving skills.
• Confident communicator with a calm, professional manner.

Responsibilities

• Develop and maintain rotas that promote continuity of care.
• Match carers to customers based on skills, experience and location.
• Respond promptly to calls, emails and messages.
• Record and escalate concerns and compliments appropriately.
• Work closely with the care team to maintain service quality.

Skills

Care experience

Rota planning

Communication

Problem solving

Team collaboration

Tools

Rostering systems

Job description

First City Care Group in Swindon is seeking a Care Coordinator to plan and manage rotas, ensuring consistent, high-quality care from suitably matched carers. You will be a key contact for staff, customers and families, handling queries and maintaining service standards.

The role is full-time, includes an on-call rota, and offers opportunities to increase earnings through additional shifts. Training and progression opportunities are provided.