Care Scheduler and Coordinator

Right at Home UK; Reigate; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus

20 days holiday plus bank holidays

Birthday day off

Pension scheme

Training and development

Career progression

Job summary

Right at Home Reigate & Crawley is seeking a Care Scheduler and Coordinator to plan reliable care schedules and ensure consistent, high-quality support for Clients at home. You will match CareGivers with Clients, prepare schedules in advance and respond professionally when arrangements change.

This busy role sits at the centre of our service, working closely with the office team and CareGivers, with opportunities to develop within a growing homecare provider.

Qualifications

• Must be highly organised with strong attention to detail.
• Able to plan and prioritise, work to deadlines.
• Clear written and verbal communication.
• Valid UK driving licence and access to a car.

Responsibilities

• Prepare accurate care schedules in advance and share with CareGivers and Clients on time.
• Match CareGivers to Clients considering care needs and location.
• Manage day-to-day schedule changes, sickness, and client needs.
• Communicate changes quickly and clearly to all parties.
• Maintain records of CareGiver availability and holidays.
• Keep scheduling system data up to date.
• Answer calls and queries promptly and professionally.
• Collaborate with recruitment to identify staffing needs.
• Record feedback and escalate concerns to a manager.
• Participate in out-of-hours on-call rota.

Skills

Organization

Communication

IT Skills

Driving Licence

Tools

Outlook

Teams

Job description

Care Scheduler and Coordinator

Right at Home Reigate & Crawley

Salary: £26,000-£30,000 per year

Job type: Full-time, office-based

Location: Redhill, Surrey

About the role

Are you naturally organised, calm under pressure and good at solving problems? Right at Home Reigate & Crawley is looking for a Care Scheduler to plan reliable care schedules and help ensure our Clients receive consistent, high-quality support.

This is a busy and important role at the centre of our service. You will match CareGivers with Clients, prepare schedules in advance and respond professionally when arrangements change. You will work closely with the wider office team and communicate regularly with CareGivers and Clients.

About us

Right at Home Reigate & Crawley is an award-winning homecare provider supporting older people and adults with care needs to remain safe, well and independent in their own homes. We are known locally for the quality of our care and for the value we place on both our Clients and our team.

What you will be doing

• Prepare accurate care schedules in advance and share them with CareGivers and Clients on time.
• Match CareGivers to Clients carefully, taking account of care needs, skills, continuity, location and availability.
• Manage day-to-day schedule changes, including sickness, absence and changes in Client needs.
• Communicate changes quickly and clearly to everyone affected.
• Maintain accurate records of CareGiver availability, holidays, sickness and absence.
• Keep Client and CareGiver information up to date on the scheduling system.
• Answer telephone calls and queries promptly, calmly and professionally.
• Work closely with the recruitment team to identify current and future staffing needs.
• Record relevant feedback, concerns and complaints accurately and pass them to the appropriate manager.
• Take part in the out-of-hours on-call rota to support CareGivers working in the community.

What we are looking for

• Excellent organisation, planning and prioritisation skills, with strong attention to detail.
• The ability to work at pace, manage several priorities and remain calm when plans change.
• Clear and professional written and verbal communication.
• A positive, practical approach to problem-solving and teamwork.
• Good IT skills, including Microsoft Outlook and Teams.
• Experience using a scheduling, rostering, HR or care-recording system is desirable.
• Previous experience in homecare or another care setting is desirable. Experience in logistics, scheduling or coordination will also be considered.
• A full UK driving licence, access to a car and business-use insurance.

What we offer

• Salary of £26,000-£30,000 per year, depending on experience, skills and interview performance.
• Quarterly bonus based on business growth and individual performance.
• 20 days' holiday plus bank holidays.
• An additional day off for your birthday.
• Ongoing training, support and personal development.
• Pension scheme.
• Career progression opportunities within a growing care business.
• A supportive, values-led working environment.