Care Coordinator - Fixed Term - 12 Months (Central Support)

Herts At Home

Watford

On-site

GBP 28,000 - 34,000

Full time

11 days ago

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Benefits offered by this job

Competitive salary

Annual salary reviews

Pension

Training opportunities

Career progression

Refer a friend scheme

Job summary

Herts at Home is seeking a proactive Care Coordinator to join our community operations team. The role is fixed term for 12 months, with potential for a permanent contract, and is based at our North Herts office in Letchworth.

You will plan and coordinate care visits, manage rotas, support service users and families, and act as the link between the care team and external professionals. The 40‑hour week runs Monday to Friday 8:00am–5:00pm, with on‑call cover two evenings or weekend shifts per

Qualifications

Experience in customer service, care coordination, scheduling, or call-handling roles.
Experience planning workloads, managing schedules, or creating staff rotas.

Responsibilities

Planning, coordinating, and scheduling care services to ensure continuity and high standards of care for our service users.
Using our electronic scheduling system to create and maintain efficient staff rotas, ensuring care workers receive their schedules in a timely manner.
Monitoring care delivery and responding proactively to changes in service user needs, staffing requirements, and operational demands.
Producing accurate reports and analysing scheduling data to support service performance and compliance requirements.
Providing hands-on care support when required, ensuring excellent standards of care are maintained at all times.
Participating in the on-call rota, and responding to operational issues outside of normal working hours.
Liaising with local authority brokerage teams and other external agencies regarding new care packages and scheduling changes.
Acting as a primary point of contact for service users, families, care staff, healthcare professionals, and social care teams regarding care packages and scheduling queries.
Monitoring system alerts, identifying potential issues, and escalating concerns appropriately to the Registered Manager.
Supporting the smooth day-to-day operation of the service while maintaining exceptional levels of customer service and care delivery.

Skills

Customer service

Scheduling

IT skills

Microsoft Office

Communication

Problem solving

Teamwork

Tools

Nourish

Microsoft Office

Job description

Role: Care Coordinator - Fixed Term - 12 Months. With the possibility of a permanent contract.

Department: Community Operations
Reports to: Community Operations Manager
Location: North Herts (office based in Letchworth)
Role Type: The role is 40 hours per week, working Monday to Friday from 8:00am to 5:00pm, with a requirement to provide on-call cover for two evening or weekend shifts per month.

Salary: £30,591.48

Herts at Home are a lead care provider working with Hertfordshire county council and we provide care for people living in their own homes in the community.

Why Choose Herts at Home?

Competitive salary
Annual salary reviews
Herts Rewards - Employee discount programme
Access to Blue Light Card
£100 Amazon voucher with our Refer a friend Scheme
Employee Assistance Programme (EAP) & wellbeing support
Pension
Staff recognition scheme
Paid Training and apprenticeship opportunities to gain recognised qualifications
Career progression opportunities

About the Role

As a Care Coordinator, you will play a vital role in ensuring that our service users receive safe, effective, and person-centred care. You will be responsible for coordinating care visits, managing rotas, and acting as a key link between our care team, service users, families, and healthcare professionals.

Key responsibilities include:

Planning, coordinating, and scheduling care services to ensure continuity and high standards of care for our service users.
Using our electronic scheduling system, to create and maintain efficient staff rotas, ensuring care workers receive their schedules in a timely manner.
Monitoring care delivery and responding proactively to changes in service user needs, staffing requirements, and operational demands.
Producing accurate reports and analysing scheduling data, including missed, late, and adjusted calls, to support service performance and compliance requirements.
Providing hands‑on care support when required, ensuring excellent standards of care are maintained at all times.
Participating in the on‑call rota, and responding to operational issues outside of normal working hours.
Liaising with local authority brokerage teams and other external agencies regarding new care packages, changes in care requirements, and service provision.
Acting as a primary point of contact for service users, families, care staff, healthcare professionals, and social care teams regarding care packages and scheduling queries.
Monitoring system alerts, identifying potential issues, and escalating concerns appropriately to the Registered Manager.
Supporting the smooth day‑to‑day operation of the service while maintaining exceptional levels of customer service and care delivery.

About You

We are looking for an organised, proactive, and compassionate individual who thrives in a fast‑paced environment and is passionate about delivering outstanding care.

You will have:

Previous experience in a customer service, care coordination, scheduling, or call‑handling role.
Experience planning workloads, managing schedules, or creating staff rotas within a busy environment.
Excellent organisational skills with the ability to prioritise competing demands and work effectively under pressure.
Strong IT skills, including experience with Microsoft Office applications. Knowledge of Nourish or similar care scheduling software would be advantageous.
Exceptional communication and interpersonal skills, with the ability to build positive relationships with colleagues, service users, families, and professionals.
A calm, professional, and solution‑focused approach, particularly when managing challenging situations.
A genuine passion for delivering high‑quality care and improving outcomes for older people within the community.
A flexible and hands‑on approach, including a willingness to provide personal care support when required.
An understanding of the importance of dignity, respect, and person‑centred care in everything you do.

What You'll Bring

A commitment to providing exceptional care and support.
Strong problem solving and decision making skills.
The ability to work both independently and as part of a team.
Flexibility to participate in the on‑call rota and support the service as required.
A positive attitude and a desire to make a real difference in people's lives every day.

We offer competitive pay rates and opportunities for career advancement within our organisation. If you are passionate about making a difference in the lives of others, we encourage you to apply for this rewarding position.

If you wish to discuss the role in further detail please call our Recruitment Team" on 01438 845 220.

About The Company

Founded in 2018, Herts at Home Limited is dedicated to providing exceptional domiciliary care services across Hertfordshire. As a company wholly owned by Hertfordshire County Council, it collaborates closely with the council to ensure residents receive the necessary support to remain in their homes. The organisation's services encompass personal care, assistance with daily activities, and support for social engagement, all tailored to individual needs. Herts at Home is committed to enhancing the quality of life for its clients by promoting independence and personal choice.

Company Culture

Herts at Home fosters a supportive and inclusive work environment that values teamwork, professional development, and employee well‑being. Staff members have praised the company for its friendly atmosphere, flexible working hours, and strong management support. The organisation places a high emphasis on training and progression, ensuring employees have access to opportunities that enhance their skills and career prospects. This positive workplace culture reflects Herts at Home's commitment to delivering compassionate and person‑centred care to its clients.

Company Benefits

Herts at Home offers a comprehensive benefits package designed to support and reward its employees. Benefits include competitive pay rates, flexible working hours to accommodate personal commitments, and mileage reimbursement between client visits. The company also provides extensive training programmes and clear pathways for career progression, fostering professional growth. Additionally, employees have access to a pension plan and various discounts through the Herts Rewards scheme, which offers savings on retail, health, and fitness services. These benefits underscore Herts at Home's dedication to creating a supportive and rewarding work environment.