Care Co-Ordinator Receptionist

Amersham Vale Practice; Lewisham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

20 days annual leave plus bank holiday

Employee Assistance Programme

Cycle to Work and gym schemes

Training and development opportunities

Staff celebrations and social events

Job summary

Amersham Vale Practice, a busy GP practice at Waldron Health Centre opposite NewCross Station, is seeking a dedicated Reception/Care Coordinator. You will join a welcoming team and help ensure a positive, patient-focused experience for our diverse patient population.

No GP experience is required; we provide training and support. The role contains patient reception, handling enquiries, managing our online triage platform KLINIK, and providing essential administrative help to keep the service

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure in a busy environment.
• Strong organisational, administrative and IT skills.
• Ability to work effectively as part of a team.
• Excellent time management and prioritisation.
• Patient-focused approach with discretion and empathy.
• Experience with GP systems like EMIS and appointment booking processes.

Responsibilities

• Provide a friendly, professional, and high-quality reception service to patients and visitors.
• Respond to patient enquiries in person and over the telephone.
• Undertake administrative duties, including managing the online triage platform KLINIK and supporting QOF activities.
• Work collaboratively with colleagues across the multidisciplinary team to support high-quality patient care.
• Demonstrate flexibility, initiative, and excellent time management in a busy environment.

Skills

Communication

Interpersonal skills

Teamwork

Organisational skills

IT skills

Time management

Confidentiality

Patient-focused

EMIS

Tools

EMIS

Job description

We are looking for a dedicated and enthusiasticReception/Care Coordinator to join our busy GP practice. The ideal candidatewill thrive in a fast-paced environment, enjoy working as part of a team, andbe committed to providing a welcoming, supportive, and positive experience forour patients.

You don't need previous GP experience.We're looking for someone with the right attitude, a willingness to learn and agenuine passion for helping people. We'll provide the training and support youneed.

Workingfor Our Organisation

We're a forward-thinking, inclusive GPtraining practice based in the Waldron Health Centre, directly opposite NewCross Station.

We care for around 16,000 patients fromone of London's most diverse communities, including university students, peopleexperiencing homelessness and those who need additional support accessinghealthcare.

We're proud of our Gold Award forLGBTQ+ Pride in Practice and our commitment to making everyone feelwelcome.

But what really makes Amersham Valespecial is our people. We're a close-knit, supportive team who work hard, lookafter each other and genuinely enjoy being together.

You will be working alongside a large and supportive team,including reception/administration staff, managers, GPs, nurses, and alliedhealth professionals.

Main duties of the job

Main Duties of the Job

Patient Reception: Provide a friendly, professional, and high-quality reception service to patients and visitors.

Patient Enquiries: Respond to patient enquiries in person and over the telephone.

Administrative Support: Undertake a range of administrative duties, including managing our online triage platform, KLINIK, and supporting Quality and Outcomes Framework (QOF) activities to help the practice achieve its targets.

Teamwork: Work collaboratively with colleagues across our multidisciplinary team to support the delivery of effective, high-quality patient care.

Excellent communication and interpersonal skills, with a friendly, professional and approachable manner.

Ability to work effectively under pressure and manage a varied workload in a busy environment.

Strong organisational, administrative and IT skills, with good attention to detail.

Ability to work effectively as part of a team, demonstrating flexibility and initiative.

Excellent time management skills, with the ability to prioritise tasks and meet deadlines.

A patient-focused approach, demonstrating empathy, patience and a commitment to providing a high standard of service.

Ability to handle confidential and sensitive information with discretion, maintaining strict patient confidentiality.

Ability to communicate professionally with patients, colleagues and other healthcare professionals

About us

Alongside a supportive working environment, we offer:

• 20 days' annual leave plus bank holidays, increasing to 25 days with service.
• Employee Assistance Programme.
• Cycle to Work and gym schemes.
• Training and development opportunities.
• Staff celebrations, away days and plenty of opportunities to get together and have fun!

Applicants must have the right to work in the UK. We are unable to offer visa sponsorship. Appointment is subject to satisfactory references and an enhanced DBS check.

Job responsibilities

Main Duties of the Job

• Patient Reception: Provide afriendly, professional, and high-quality reception service to patients andvisitors.
• Patient Enquiries: Respondto patient enquiries in person and over the telephone.
• Administrative Support: Undertakea range of administrative duties, including managing our online triageplatform, KLINIK, and supporting Quality and Outcomes Framework (QOF)activities to help the practice achieve its targets.
• Teamwork: Work collaboratively withcolleagues across our multidisciplinary team to support the delivery ofeffective, high-quality patient care.

Excellent communication and interpersonalskills, with a friendly, professional and approachable manner.

Ability to work effectively under pressure andmanage a varied workload in a busy environment.

Strong organisational, administrative and ITskills, with good attention to detail.

Ability to work effectively as part of a team,demonstrating flexibility and initiative.

Excellent time management skills, with theability to prioritise tasks and meet deadlines.

A patient-focused approach, demonstratingempathy, patience and a commitment to providing a high standard of service.

Ability to handle confidential and sensitiveinformation with discretion, maintaining strict patient confidentiality.

Ability to communicate professionally withpatients, colleagues and other healthcare professionals

Previous experience working within the NHS, a GPpractice or another healthcare setting.

Familiarity with GP clinical systems such asEMIS and appointment booking processes.

Understanding of patient confidentiality, dataprotection and the importance of information governance within a healthcaresetting.

Experience dealing with telephone enquiries,appointment management and general administrative duties.

Person Specification

Qualifications

• Excellent communication and interpersonal skills, with a friendly, professional and approachable manner.
• Ability to work effectively under pressure and manage a varied workload in a busy environment.
• Strong organisational, administrative and IT skills, with good attention to detail.
• Ability to work effectively as part of a team, demonstrating flexibility and initiative.
• Excellent time management skills, with the ability to prioritise tasks and meet deadlines.
• A patient-focused approach, demonstrating empathy, patience and a commitment to providing a high standard of service.
• Ability to handle confidential and sensitive information with discretion, maintaining strict patient confidentiality.
• Ability to communicate professionally with patients, colleagues and other healthcare professionals
• Previous experience working within the NHS, a GP practice or another healthcare setting.
• Familiarity with GP clinical systems such as EMIS and appointment booking processes.
• Understanding of patient confidentiality, data protection and the importance of information governance within a healthcare setting.
• Experience dealing with telephone enquiries, appointment management and general administrative duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.