Care Navigator/Prescription Clerk/Admin

The Methodist Church in Britain; Ammanford; Sur place; GBP 12 000 - 19 000; Temps partiel

Résumé du poste

The Methodist Church in Britain is seeking a part-time maternity cover for a multi-role position at a five-GP general practice. The role combines prescription clerk, care navigator and admin duties, with travel between Ammanford and Tycroes sites and an early start from 07:45.

Responsibilities include processing repeat prescriptions, liaising with patients and external agencies, managing appointments, and maintaining medical records.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent attention to detail.
• Good IT skills and familiarity with Microsoft Office.
• Ability to multitask and work well under pressure.
• Friendly, professional and compassionate approach.

Responsabilités

• Process repeat prescription requests accurately and on time, liaising with patients, clinicians, pharmacists and care homes.
• Handle prescription requests from care homes and other external agencies.
• Ensure prescription processing follows practice policies and current prescribing protocols.
• Flag potential prescribing issues such as overuse or medication reviews.
• Support the clinical team with prescription audits and medication safety work.
• Greet patients, visitors and telephone callers professionally.
• Answer incoming calls, divert them as appropriate, and take and pass on messages.
• Make, cancel and rearrange appointments on the clinical system.
• Keep patient information up to date and give test results where appropriate.
• Open and lock up the premises.
• Scan documents onto patient records, file, print and return medical records to the health board, and carry out general team admin.
• Deal with subject access requests from patients and solicitors, copying and redacting records and forwarding them via secure email.

Connaissances

Communication

Attention to detail

IT skills

Multitasking

People skills

Outils

EMIS or clinical system

Description du poste

A nine-month maternity cover post, part-time, combining prescription clerk, care navigator and admin work at a five-GP general practice. The role centres on processing repeat prescription requests and liaising with patients, clinicians, pharmacists and care homes, alongside reception, appointment booking and medical records work. The post needs an early 07.45 start, at least one late finish until 18.30 and travel between two practice sites. A full UK driving licence is required.

What the job involves

• Process repeat prescription requests accurately and on time, liaising with patients, clinicians, pharmacists and care homes
• Handle prescription requests from care homes and other external agencies
• Ensure prescription processing follows practice policies and current prescribing protocols
• Flag potential prescribing issues such as overuse or medication reviews due
• Support the clinical team with prescription audits and medication safety work
• Greet patients, visitors and telephone callers professionally
• Answer incoming calls, divert them as appropriate, and take and pass on messages
• Make, cancel and rearrange appointments on the clinical system
• Keep patient information up to date and give test results where appropriate
• Open and lock up the premises
• Scan documents onto patient records, file, print and return medical records to the health board, and carry out general team admin
• Deal with subject access requests from patients and solicitors, copying and redacting records and forwarding them via secure email

What's required

Skills & knowledge

• Excellent communication and interpersonal skills
• Excellent attention to detail
• Good IT skills and familiarity with Microsoft Office
• Ability to multitask and work well under pressure
• Friendly, professional and compassionate approach

Checks & eligibility

• Full UK driving licence

Other

• Availability for an 07.45 start and at least one day a week working until 18.30
• Availability to travel between the Ammanford and Tycroes sites as required

Nice to have

• Previous experience in a prescriptions, receptionist or customer service role
• Experience of EMIS or another clinical system
• Experience of working in a GP practice