Care Navigator & Medical Receptionist - Patient Access

The Methodist Church in Britain; Birmingham; In loco; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training provided for care navigation

Professional development in a supporte

Regular team meetings to share ideas

Descrizione del lavoro

Albany House Surgery is recruiting a medical receptionist and care navigator to support the front desk and direct patients to the right clinician or service, while handling appointments and processing documentation in EMIS and Docman.

This role requires reception experience in healthcare, strong IT skills, and a firm understanding of confidentiality. You will scan, code and securely store records, manage emails and calls, and coordinate with clinicians and external teams.

Competenze

• Experience of reception work.
• Experience of working with the general public.
• Experience of working in healthcare.
• Basic IT skills, particularly data entry.
• Good interpersonal skills and written and verbal communication.
• Clear and polite telephone etiquette.
• Planning, organising and meeting deadlines.
• Problem-solving ability.
• Understanding of confidentiality and information governance.

Mansioni

• Provide the first point of contact for patients and visitors, handling enquiries in person, by phone and online.
• Care navigation: directing patients to the most appropriate clinician or service, inside and outside the practice.
• Scan, code and process clinical documentation in line with practice protocols, keeping data accurate.
• Process appointment requests and register new patients on EMIS.
• Log and assess emergency appointment and home visit requests by urgency, following practice protocol.
• Process repeat prescription requests and handle prescription queries.
• Handle cremation forms and death certificates, notifying relevant departments.
• Monitor the reception email account, E-Consult messages and Docman workflow.
• Answer calls and relay information, following up letters, results, samples and paperwork with clinicians.
• Record and safely store vaccine and medication deliveries.
• Open and secure the premises, and keep the reception area calm, clean and tidy.
• Arrange interpreting services and coordinate with third-party agencies as directed by GPs.

Conoscenze

Reception experience

Public interaction

Healthcare environment experience

IT proficiency

Interpersonal skills

Telephone etiquette

Planning & organisation

Problem solving

Confidentiality & IG awareness

Strumenti

EMIS

Docman

Microsoft Office

Accurx messaging

Descrizione del lavoro

Albany House Surgery is recruiting a medical receptionist and care navigator to support the front desk and direct patients to the right clinician or service, while handling appointments and processing documentation in EMIS and Docman.

This role requires reception experience in healthcare, strong IT skills, and a firm understanding of confidentiality. You will scan, code and securely store records, manage emails and calls, and coordinate with clinicians and external teams.