Care Navigator

Healthcare Central London; London; Hybrid; GBP 31,000; Full time

Job summary

A leading GP provider network in Central London is seeking a Care Navigator to help individuals experiencing homelessness. This role involves assessing eligibility for housing, managing a housing patch, and offering advice on tenancy. The ideal candidate will have experience in housing and a passion for helping vulnerable populations while being part of a supportive team.

Benefits

Cycle to work scheme

Discretionary pay progression

Enhanced annual leave

Employee Assistance Program

Life Assurance

NHS Pension

Wellbeing support through Canada Life

Modern office environment

Free tea/coffee

Eye care vouchers

Qualifications

• Experience in general needs housing is preferred but not essential.
• Proficient in written communication skills.
• Strong desire to help clients maintain independence.

Responsibilities

• Assess clients' eligibility and manage a designated housing patch.
• Provide advice on tenancy matters and welfare benefits.
• Support patients through care coordination and navigation within GP practices.

Skills

Written Communication

Tenancy Management

Housing Assistance

Job description

Job Title:

Care Navigator

Salary:

£30,279 per annum

Hours:

37.5 hours per week

Responsible to:

Operations Manager

Key Relationships:

General Practice, Healthcare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).

Who We Are

Healthcare Central London Ltd (HCL) is the GP Federation owned by 33 General Practices covering the Central London (Westminster) area. We support 4 Primary Care Networks (PCNs) and operate several NHS contracts including Community Dermatology, Community Cardiology, Secondary Care Referral Service, and out-of-hospital provisions subcontracted to our practices.

We are the host employers for a growing team of ARRS roles including Clinical Pharmacists, Pharmacy Technicians, First Contact Physiotherapists, Dieticians, Paramedics, Social Prescribers, Care Coordinators, Digital & Transformation Leads, Nursing Associates, GPAs, and Care Co-ordinators.

How We Work

Our vision is to be recognized as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We aim to sustain and expand general practice, diversify income through joint ventures, and grow our research team.

We value our employees and support diversity and inclusion, ensuring all are treated with dignity and respect. Our roles may be hybrid, working onsite or at our offices near Marylebone/Edgware Road, with flexible arrangements reviewed regularly.

Requirements

Given the increase in rough sleeping in Westminster, this role supports individuals experiencing homelessness, helping them access housing and services, and improve their life skills and well-being. Responsibilities include assessing clients' eligibility, managing a designated housing patch, and providing advice on tenancy matters, welfare benefits, and re-housing requests. Experience in supported housing is useful but not essential.

The role involves working face-to-face with homeless and asylum-seeking patients at least once weekly, primarily in surgery or hotel settings. Candidates should have experience in general needs housing and tenancy management, with a strong desire to help people maintain independence.

The successful candidate must be proficient in written communication and join our Care Navigator Team, supporting patients, especially those with long-term conditions, through care coordination and navigation within GP practices. The role is non-patient facing, with support provided via telephone, and involves working across several practices within a PCN.

Benefits

• Cycle to work scheme
• Discretionary pay progression and bonus scheme
• Employee Assistance Program (EAP)
• Enhanced annual leave (30 days full-time, pro-rata part-time)
• Eye care vouchers with Specsavers
• Free tea/coffee
• Life Assurance
• Modern clinic at South Westminster Centre
• Modern office environment
• NHS Pension
• Refer & Earn scheme
• Wellbeing support through Canada Life, including 24/7 GP access, Toothfairy Dentist on Demand, myStrength wellbeing support, and CBT therapies