Band 4 - Pathway Navigator, Gastroenterology West Hertfordshire Teaching Hospitals NHS Trust

West Hertfordshire Hospitals; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in the Gastroenterology Department as a Pathway Navigator. This role involves providing comprehensive administrative support to consultants and ensuring efficient patient management. With a focus on communication and organization, you will play a vital role in enhancing patient care during an exciting period of growth and innovation at the hospital. Join a dedicated team committed to excellence in patient services and be part of a forward-thinking organization that values staff wellbeing and development. If you are motivated, compassionate, and eager to make a difference in healthcare, this is the perfect role for you.

Benefits

Flexible Working Options

Staff Wellbeing Programs

Professional Development Opportunities

Qualifications

• Excellent communication and organizational skills required.
• Experience in administrative roles, particularly in healthcare, is essential.

Responsibilities

• Provide administrative support to Gastroenterology consultants.
• Manage patient appointments and ensure timely communication.
• Validate patient pathways and liaise with various healthcare teams.

Skills

Communication Skills

Organizational Skills

Advanced IT Skills

Time Management

Education

Relevant Administrative Experience

Tools

Microsoft Office Suite

Patient Management Systems

Job description

An exciting opportunity has arisen for conscientious, enthusiastic and highly motivated candidates to join the Gastroenterology Department as a Pathway Navigator at Watford General/Hemel Hempstead General Hospital for a 3-month secondment (contract ends 01/04/2025).

You will be providing an efficient and comprehensive pathway navigator service to one or more of the Gastroenterology Consultants/Nurses/Registrars.

The post holder will work closely with the Gastroenterology consultants, their immediate colleagues, and other administrative and clinical members of the Gastroenterology service. This job may involve cross-site working.

This post is 37.5 hours per week (5 days per week).

The successful applicants will be providing an efficient and comprehensive pathway navigator service to one or more of the Gastroenterology consultants and Registrars.

They will need to have excellent communication, organisational and advanced IT skills and be able to work meeting deadlines and targets.

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work-life balance and the ability to work flexibly.

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contact.

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

The successful applicants will provide an efficient and comprehensive administrative service including being responsible for:

1. To provide administrative support to one or more of the Gastroenterology consultants, liaising daily and prioritising workload.
2. Correctly formatting and posting clinic letters produced by the consultants. These letters can often contain important clinical information and so should be actioned in a timely manner.
3. Posting blood request forms, prescriptions and stool pots for testing.
4. Booking outpatient appointments and keeping them apprised of time, date and location when required.
5. Booking virtual appointments for consultants to review patient test results, providing all the relevant information the consultant needs.
6. Checking consultant clinics in advance to make sure there are no appointment slot clashes, and rearranging appointments for any appointment conflicts that are found.
7. Confirming attendance for consultant and SpR outpatient clinics to reduce DNA rates.
8. Co-operating with Consultants and making sure that all patients' appointments have outcomes following Outpatient attendance or Notes Review clinic.
9. Actively validating all patients on RTT pathway and making sure all action/orders requested by clinician are completed.
10. Validating PTL list and updating I-reporter tracking comments.
11. Liaising with the Gastroenterology Vetting Co-ordinator on patient vetting, making sure all patients referred by GP and other departments are triaged and followed up with an appointment/test, or communicated to the referring clinician if an appointment is not necessary.
12. Helping cover in the Gastroenterology Vetting Co-ordinator’s absence – this involves compiling the next day's referrals from eRS/Gastro inbox within a spreadsheet, emailing the appropriate consultant, and actioning the outcomes as required.
13. Liaising with the Endoscopy team with relevant communications on patient tests and procedures.
14. Cancelling clinics when assigned consultant is on leave and using the relevant process to see that displaced patients are given a new clinic appointment.
15. Taking and making calls to patients on a daily basis. These can sometimes be distressing and emotional circumstances, so a sympathetic phone manner is required.
16. Liaising with other members of the West Herts team, as well as colleagues from other hospitals and GP practices.
17. Manage the Gastroenterology inbox as per rota, distributing emails to the relevant pathway navigators/consultant.
18. Filing, photocopying, sorting post and other general office secretarial activities.
19. Respond to email queries in a timely manner.
20. Respond to voicemail messages in a timely manner.
21. Assisting with other pathway navigators’ workload when required as part of a buddying system.

This advert closes on Thursday 19 Dec 2024.