Care Navigator

Healthcare Central London Ltd; City of Westminster; Hybrid; GBP 31,000; Full time

Job summary

Healthcare Central London Ltd offers an exciting opportunity for a Care Navigator to assist vulnerable patients within the GP Practices of Central London. The role involves providing care coordination, managing patient referrals, and ensuring effective communication between healthcare professionals, thus positively impacting the local community's health outcomes.

Benefits

Cycle to work scheme

Discretionary pay progression and bonus scheme

Employee Assistance Program (EAP)

Enhanced annual leave entitlement (30 days full-time, pro-rata for part-time)

Eye care voucher scheme through partnership with Specsavers

Free tea/coffee etc.

Life Assurance scheme

Modern clinic at South Westminster Centre

Modern office

NHS Pension

Refer & Earn scheme

We Care Wellbeing through Canada Life

Qualifications

• Experience of supported housing is useful but not essential.
• Experience in working with vulnerable populations like the homeless is valuable.
• Desire and aptitude for helping people maintain independence.

Responsibilities

• Providing care coordination for vulnerable and complex patients.
• Supporting GPs with patient referrals, care plans, and public health messages.
• Working across several GP practices to ensure effective delivery of care.

Skills

Proficient in written communication

Experience in General Needs housing

Care Coordination

Job description

Job Title: Care Navigator

Salary: £30,279 per annum

Hours: 37.5 hours per week

Responsible to: Operations Manager

Key Relationships: General Practice, Healthcare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).

WHO WE ARE

Healthcare Central London Ltd (HCL) is the GP Federation owned by our 33 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs). We operate several NHS contracts on behalf of our PCNs including a Community Dermatology Service; Community Cardiology Service and a Secondary Care Referral Service and an out-of-hospitals provision which is sub-contracted to our 33 General Practices.

On behalf of our practices we are the host employers of a large, and rapidly growing team of ARRS (AdditionalRoles Reimbursementscheme) roles including Clinical Pharmacists; Pharmacy Technicians; First Contact Physiotherapists; Dieticians; Paramedics; Social Prescribers; Care Coordinators, Digital & Transformation Leads, Nursing Associates, GPAs and

Care Co-ordinators.

HOW WE WORK

Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent. We aim to further diversify our income by exploring commercial joint ventures and expanding our research team in the coming years.

Our people are our greatest asset. When we feel included, valued and supported in work this positivity reaches those very people we are here for, the patients. HCL is committed to actively supporting diversity and inclusion and ensuring that all our employees are valued, treated with dignity and respect and enabled and supported to reach their potential.

Our employees work flexibly according to the needs of our customers, typically onsite at our practices or hub sites or at our offices near Marylebone/Edgware Road. Our office-based roles are typically worked as hybrid roles the pattern of which are agreed and reviewed according to service/team requirements.

Rough sleeping in Westminster has increased by 11%. Recovering from Homelessness requires personal development & growth. It also requires intense support from local services. As well as supporting the patient with their basic needs such as food and shelter we would endeavour our service to improve the life skills and well- being of these patients so they can set and achieve goals and eventually live normal day to day lives.

Assessing clients' eligibility and determining their housing and service needs is important with this role.

Managing a designated patch of housing and keeping in regular contact with tenants.

To provide advice and information to residents and others on all tenancy matters, welfare benefits and re-housing requests. Experience of supported housing would be useful but is not essential. You will be working Face to Face with Homeless/Asylum patients at least once per week which is surgery / hotel based.

Experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence.

We require someone who is proficient in written communication to join our Care Navigator Team. Care Navigation/Complex Case Management Service play an important role within a PCN (Primary Care Network) to proactively work with patients, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care Navigators are based in GP practices and provide support to patients and GP staff.

This is an excellent opportunity to make a positive impact in the lives of patients and become an integral figure within General Practice.

CNs will be responsible for supporting GPs through providing care coordination for the most vulnerable and complex patients. This includes, for example, being responsible for intelligent tasking and patient referrals, completing Care Plans and delivering targeted public health messages to patients.

In addition, CNs will work with the relevant agencies of the health and social care system and voluntary care services to ensure coordinated and effective delivery of the patient’s care plan for those patients identified through risk stratification by the GP.

Each CN will be aligned to specific GP Practices within the GP Federation, and will be required to work across several practices within the designated PCN structure. The role is non patient facing and patient will be provided via telephone. The Complex Case Management service offers targeted support in specialised areas, as part of your role you will have the opportunity to assist with this element of the service.

This JD is indicative and it is envisaged this job description will evolve with the CCS development.

• Cycle to work scheme
• Discretionary pay progression and bonus scheme
• Employee Assistance Program (EAP)
• Enhanced annual leave entitlement (30 days full-time, pro-rata for part-time)
• Eye care voucher scheme through partnership with Specsavers
• Free tea/coffee etc.
• Life Assurance scheme
• Modern clinic at South Westminster Centre
• Modern office
• NHS Pension
• Refer & Earn scheme
• We Care Wellbeing through Canada Life including 24/7 GP access for employee and immediate family, Toothfairy Dentist on Demand, myStrength personal wellbeing support and CBT Therap