Care Home Receptionist, Bromley

Different Technologies Pty Ltd.; Whitmore; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Bank Holiday pay

Refer a Friend

DBS paid

Induction programme

Job summary

Nellsar Bromley Park Care Home in Beckenham is seeking a friendly receptionist/office assistant to be the first point of contact for residents, relatives and professionals. The role combines reception duties with general admin support to help the home run smoothly on a day-to-day basis.

The position offers 28 hours per week on a two-week rotating rota, including one weekend every two weeks. Hourly rate of pay starts at £13.00 per hour, with days to be discussed at interview.

Qualifications

• Previous experience in a reception or administration role.
• Excellent communication skills face-to-face and on the phone.
• Organised, reliable and able to prioritise workloads.
• Comfortable using computers and Microsoft Office.
• Can handle confidential information professionally.
• Friendly and able to build relationships with residents, relatives and staff.

Responsibilities

• Greet and welcome visitors, relatives and professionals.
• Show prospective residents around the home.
• Answer and transfer phone calls and take messages.
• Scan documents and upload staff training records to the ASC platform.
• Provide general office and admin support to the Home Manager.
• Maintain accurate records and filing.
• Ensure confidentiality of information.
• Keep reception and office areas tidy and welcoming.
• Support day-to-day running of reception and office.
• Prioritise tasks to meet deadlines.

Skills

Reception experience

Communication skills

Organised

Customer service oriented

Tools

ASC platform

Microsoft Office

Job description

Job Vacancy: Receptionist
Location: Bromley Park Care Centre, 75 Bromley Road, Beckenham, Kent, BR3 5PA
Contracted hours: 28 Hours - 2-week rotating rota, including working one weekend every two weeks. (Exact days to be discussed at interview).
Hourly rate of pay: From £13.00 per hour

We are looking for a friendly, organised and professional Receptionist / Office Assistant to join our team.

You will be the first point of contact for residents, relatives, visitors and professionals coming into the home, so we are looking for someone who is welcoming, approachable and confident in dealing with people.

This is a varied role combining reception duties with general office and administrative support, helping the home to run smoothly on a day-to-day basis.

Why choose us?

Bromley Park Care Home is part of Nellsar, afamily-owned company with 35 years of exceptional person-centred careexperience, comprising of 13 nursing and residential care homes coveringKent, Essex and Surrey.

Main Duties

• Greeting and welcoming visitors, relatives and visiting professionals to the home.
• Conducting show-arounds of the home for prospective residents and their families.
• Answering and transferring telephone calls, taking messages and dealing with enquiries professionally.
• Scanning documents and uploading staff training records onto the ASC platform.
• Providing general office and administrative support to the Home Manager and wider team.
• Maintaining accurate and organised records and filing.
• Ensuring confidential information is handled appropriately.
• Keeping the reception and office areas clean, tidy, safe and welcoming.
• Supporting the smooth day-to-day running of the reception and office.
• Prioritising tasks and working to required deadlines.
• Supporting the management team and other colleagues with administrative duties as required.

About You

We are looking for someone who:

• Has previous experience in a reception, administration or similar role.
• Has excellent communication skills, both face-to-face and over the telephone.
• Is organised, reliable and able to prioritise their workload.
• Has good attention to detail and takes pride in their work.
• Is confident using computers and Microsoft Office.
• Can handle confidential information professionally.
• Is friendly, approachable and able to build positive relationships with residents, relatives, visitors and colleagues.
• Is able to work independently, use their own initiative and also work well as part of a team.
• Is adaptable and able to respond positively to the changing needs of a busy care home.

Previous experience working within a care home or similar environment would be desirable.

What we offer in return to your dedication:

• Competitive pay and paid training hours
• Enhanced pay rate for Bank Holidays
• ‘Refer a Friend’ payments of up to £1000
• Enhanced DBS paid for by the company
• Comprehensive induction programme
• Access to funded qualifications via the apprenticeship programme
• Free 24-hour access to confidential employee support helpline

It’s our mission at Nellsar to ensure that people live life to the full. We are passionate about making every day count and bringing colourand laughter to the people living in our home, their visitors and theteam supporting them.

You will be an important member of the Bromley Park Care Home family, who will support you to reach your goals and feel accomplished by enhancing other people’s quality of life.

Thank you for considering the possibility to join the Nellsar family, we are looking forward to welcoming you!