Care Home Administrator: Recruitment & Onboarding Pro

Crystal Care; Rownhams; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Full induction training programme

Blue Light Card

Enhanced DBS check funded

Refer a Friend bonus scheme

Ongoing training and career developm​

Progression opportunities

Job summary

Crystal Care Collection is seeking a Care Home Administrator to coordinate recruitment, onboarding, admissions, and day-to-day admin in our Rownhams care home. You will work closely with the General Manager and Customer Relations Manager to ensure smooth operations and a warm resident and family experience.

This role offers a 40-hour week, salary £29,000–£31,000, full induction, DBS support, and ongoing training.

Qualifications

• Administration experience, ideally in health, social care or hospitality.
• Experience coordinating recruitment or onboarding processes.
• Highly organised with excellent attention to detail.
• Strong communication and customer service skills.
• Confident using IT systems and can manage multiple priorities.
• Professional, compassionate and can-do attitude.

Responsibilities

• Lead recruitment and onboarding administration, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through induction.
• Manage telephone, enquiries and reception duties with a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support smooth running of the home.
• Assist with home tours, enquiries and deputise for Customer Relations Manager when required.
• Provide administrative support to General Manager and leadership team.
• Support community events and Lifestyle Team with administrative tasks.

Skills

Administration experience

Recruitment coordination

Onboarding experience

Communication skills

IT literacy

Compassionate professionalism

Tools

CoolCare

Job description

Crystal Care Collection is seeking a Care Home Administrator to coordinate recruitment, onboarding, admissions, and day-to-day admin in our Rownhams care home. You will work closely with the General Manager and Customer Relations Manager to ensure smooth operations and a warm resident and family experience.

This role offers a 40-hour week, salary £29,000–£31,000, full induction, DBS support, and ongoing training.