Care Manager

Crystal Care Homes (2) Limited; Marchwood; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Full induction training programme

Blue Light Card (fully funded)

Enhanced DBS check (fully funded)

Refer a Friend bonus scheme

Ongoing training and development

Leadership team support

Career progression opportunities

Meaningful impact on residents’ lives

Job summary

Crystal Care Collection in the United Kingdom is seeking a Care Manager to work with the General Manager, leading the home’s care delivery and a high-performing team. You will drive person-centred care, mentor staff and ensure compliance with CQC standards and policies.

The role focuses on safeguarding residents' dignity, coordinating audits and continuous improvement projects while delivering safe, effective care in a luxury care home environment.

Qualifications

• Holds, or is working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
• Has leadership experience in residential, nursing or healthcare settings.
• Demonstrates knowledge of person-centred care and regulatory requirements.
• Strong leadership, coaching and people management skills.
• Organised, proactive and able to manage competing priorities.
• Excellent communication and interpersonal skills.
• Experience supporting CQC inspections and quality improvement initiatives.
• Knowledge of PCS and care compliance processes.

Responsibilities

• Support the General Manager with daily leadership and operations of the home.
• Lead and develop the care team to deliver person-centred care.
• Monitor care delivery and ensure high-quality, individualised care plans.
• Ensure compliance with Health & Social Care legislation and CQC standards.
• Conduct supervisions, appraisals and performance conversations.
• Assist with recruitment, induction and ongoing training.
• Plan staffing and rota to ensure safe, efficient service delivery.
• Build relationships with residents, families and professionals.
• Drive quality improvement initiatives and audits.
• Promote a culture of compassion, dignity and respect.

Skills

Leadership

People management

Communication

Organisation

Interpersonal skills

Regulatory knowledge

Audits and compliance

Coaching

PCS knowledge

Education

NVQ Level 5 in Leadership for Health & Social Care (or equivalent)

Tools

PCS (Person Centred Software)

Job description

Lead Exceptional Care. Inspire Outstanding Teams.

Are you an experienced care professional with a passion for delivering outstanding person-centred care and developing high-performing teams?

At Crystal Care Collection, we're committed to creating luxury care homes where residents receive exceptional support and our team members are empowered to thrive. We're looking for an enthusiastic and motivated Care Manager to work alongside our General Manager, helping to lead the home and ensure the highest standards of care are delivered every day.

If you're ready to make a meaningful difference while progressing your leadership career, we'd love to hear from you.

About the Role

As Care Manager, you'll play a pivotal role in the day-to-day leadership of the home, supporting the General Manager in delivering safe, effective and compassionate care while ensuring operational excellence.

You'll oversee care delivery, mentor and develop the care team, monitor quality standards and champion person-centred care, creating an environment where residents can live fulfilling, dignified and enriched lives.

You'll also contribute to the implementation of key projects and continuous improvement initiatives, ensuring they align with Crystal Care Collection's values, vision and commitment to excellence.

Key Responsibilities

• Support the General Manager with the day-to-day leadership and operation of the home.
• Lead, motivate and develop the care team to deliver exceptional person-centred care.
• Monitor and evaluate care delivery, ensuring residents' needs are met through high-quality, individualised care plans.
• Ensure compliance with Health & Social Care legislation, CQC standards and company policies and procedures.
• Conduct supervisions, appraisals and performance management conversations to support colleague development.
• Assist with recruitment, induction and ongoing training to build and retain a high-performing team.
• Monitor staffing levels and support effective rota planning to ensure safe and efficient service delivery.
• Build positive relationships with residents, families, healthcare professionals and external agencies.
• Drive quality improvement initiatives and contribute to audits, action plans and service development.
• Promote a positive culture where compassion, dignity and respect are at the heart of everything we do.

About You

We're looking for someone who:

• Holds, or is working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
• Has previous leadership experience within a residential, nursing or healthcare setting.
• Demonstrates excellent knowledge of person-centred care and regulatory requirements.
• Has strong leadership, coaching and people management skills.
• Is organised, proactive and able to manage competing priorities effectively.
• Possesses excellent communication and interpersonal skills.
• Leads with compassion, professionalism and integrity.
• Experience supporting CQC inspections and quality improvement initiatives.
• Knowledge of Person Centred Software (PCS).
• Experience managing audits, care planning and compliance processes.

Working Pattern

Monday – Friday

9:00am – 5:00pm

Full Time

Flexibility may occasionally be required to support the operational needs of the home.

£46,250 per annum

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and professional development opportunities
• A supportive leadership team invested in your success
• Opportunities for career progression within a growing organisation
• The chance to make a genuine difference to the lives of residents and colleagues every day

Join Our Team

This is an exciting opportunity to become part of a forward-thinking organisation where your leadership will directly influence the quality of care our residents receive.

If you're passionate about developing people, driving excellence and creating a positive culture where everyone can flourish, we'd love to hear from you.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.