Care Home Administrator

Crystal Care; Rownhams; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Full induction training programme

Blue Light Card

Enhanced DBS check funded

Refer a Friend bonus scheme

Ongoing training and career developm​

Progression opportunities

Job summary

Crystal Care Collection is seeking a Care Home Administrator to coordinate recruitment, onboarding, admissions, and day-to-day admin in our Rownhams care home. You will work closely with the General Manager and Customer Relations Manager to ensure smooth operations and a warm resident and family experience.

This role offers a 40-hour week, salary £29,000–£31,000, full induction, DBS support, and ongoing training.

Qualifications

• Administration experience, ideally in health, social care or hospitality.
• Experience coordinating recruitment or onboarding processes.
• Highly organised with excellent attention to detail.
• Strong communication and customer service skills.
• Confident using IT systems and can manage multiple priorities.
• Professional, compassionate and can-do attitude.

Responsibilities

• Lead recruitment and onboarding administration, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through induction.
• Manage telephone, enquiries and reception duties with a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support smooth running of the home.
• Assist with home tours, enquiries and deputise for Customer Relations Manager when required.
• Provide administrative support to General Manager and leadership team.
• Support community events and Lifestyle Team with administrative tasks.

Skills

Administration experience

Recruitment coordination

Onboarding experience

Communication skills

IT literacy

Compassionate professionalism

Tools

CoolCare

Job description

Care Home Administrator

Be the Organisational Heart of Our Home

At Crystal Care Collection, we're committed to creating luxury care homes that are exceptional places to live and rewarding places to work. We're looking for an organised, proactive and people-focused Care Home Administrator to support the day-to-day running of the home, with a particular focus on recruitment and onboarding, while providing excellent administrative support to residents, families and colleagues.

About the Role

Working closely with the General Manager and Customer Relations Manager, you'll play a key role in ensuring the home operates efficiently and professionally. From coordinating recruitment and onboarding to supporting admissions, finance and occupancy, you'll help create a seamless experience for both new team members and residents.

Key Responsibilities

• Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through the induction process.
• Manage telephone calls, enquiries and reception duties, providing a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support the smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and the Lifestyle Team with administrative tasks.

About You

We're looking for someone who:

• Has previous administration experience, ideally within health, social care or hospitality.
• Has experience coordinating recruitment or onboarding processes.
• Is highly organised with excellent attention to detail.
• Has strong communication and customer service skills.
• Is confident using IT systems and can manage multiple priorities effectively.
• Demonstrates professionalism, compassion and a positive, can-do attitude.

Experience with CoolCare or care management systems is desirable but not essential.

Working Pattern

Monday – Friday

9:00am – 5:00pm

40 hours per week

Salary

£29,000 – £31,000 per annum

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and career development opportunities
• Supportive management team and opportunities for progression

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.