Care Home Administrator & Reception Lead

Gold Care Homes; Welwyn; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary from £30,000 per annum

Employee of the Month

Long term service awards

Blue Light Card

Professional Development

Refer a Friend

Job summary

Gold Care Homes in Welwyn is seeking an organized administrative professional to provide frontline reception and general office support at Heath Lodge. You will handle calls, greet visitors, process payroll-related paperwork, and maintain accurate records for residents and invoices.

Role requires strong MS Office skills, confidentiality, and the ability to support the Home Manager with diary management, meetings, and daily administration in a busy care home environment.

Qualifications

• Experience supporting a busy admin environment.
• Proficient in Microsoft Office and data entry.
• Strong organisational and communication skills.
• Respect for confidentiality and data protection.

Responsibilities

• General reception duties: answer calls, greet visitors and route queries.
• Manage correspondence, payroll summaries, and record keeping.
• Provide accurate typing support from written material using MS Office.
• Support Home Manager with meetings, diary management and admin tasks.
• Coordinate duty rotas and liaise with staff as needed.
• Sort mail and handle supplier invoices and payments with Head Office.
• Maintain resident records, admissions and discharge paperwork.
• Produce monthly invoices and financial summaries for Head Office.
• Assist recruitment and maintain staff records and documentation.
• Provide professional, confidential customer service to relatives and visitors.

Skills

Reception duties

Microsoft Office

Payroll records

Diary management

Confidentiality

Education

Administrative experience

Job description

Gold Care Homes in Welwyn is seeking an organized administrative professional to provide frontline reception and general office support at Heath Lodge. You will handle calls, greet visitors, process payroll-related paperwork, and maintain accurate records for residents and invoices.

Role requires strong MS Office skills, confidentiality, and the ability to support the Home Manager with diary management, meetings, and daily administration in a busy care home environment.