Care Home Administrator

Hamberley-Care-Homes; Poole; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

4 weeks holiday + Bank Holidays

Quality-linked bonus scheme

Workplace pension

Team culture

Training and development

Employee Assistance Programme

Retail discounts

Free on-site parking

Refer a Friend bonus

Job summary

Hamberley Care Homes is seeking a Business Administrator for Upton Manor in Poole. You will support the Home Manager with day-to-day administration, HR tasks, and financial activities to ensure smooth operation of the care home.

Join a team dedicated to delivering exceptional resident care in a luxury setting, with training, development, and a collaborative culture. The role is based on-site at the Poole home.

Qualifications

• Experience in an administrative role within a care home setting or similar environment.
• Excellent written and verbal communication skills.
• Friendly, approachable demeanor with a commitment to providing excellent customer service.
• Understanding of care home regulations and requirements is desirable.
• Empathy and a desire to make a difference to the lives of residents.
• Ability to multi-task, work under pressure and on own initiative in a fast-paced environment.

Responsibilities

• Undertaking all administrative duties required to ensure the smooth running of the Care Home.
• Supports the Home Manager by maintaining effective administration, including HR/Recruitment tasks and financial activities of the Care Home
• Assisting with the preparation of reports and compliance documentation
• Monitoring budgets, processing invoices, and managing financial records
• Handling inquiries from residents, families, and external stakeholders with professionalism and empathy.
• Maintaining accurate and up-to-date resident and staff records in compliance with relevant regulations.

Skills

Organisational skills

People skills

Administrative experience

Customer service

HR/recruitment tasks

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’ and we're recruiting for a Business Administrator (Care Home Administrator) to help us achieve our goals.

Joining us at Upton Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well‑being of our residents.

As a Business Administrator, you'll be at the heart of the care home day-to-day operations, including working closely with the Home Manager, providing comprehensive administrative support to the Home Manager and ensuring the effective operation of administrative systems and processes.

We offer our colleagues

• A competitive salary and benefits package
• 4 weeks holiday plus Bank Holidays
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus — earn up to £750 per successful referral because great people know great people.

What you’ll be doing:

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. That's why every member of our team goes above and beyond to help older people to enjoy full and happy lives.

• Undertaking all administrative duties required to ensure the smooth running of the Care Home.
• Supports the Home Manager by maintaining effective administration, including HR/Recruitment tasks and financial activities of the Care Home
• Assisting with the preparation of reports and compliance documentation
• Monitoring budgets, processing invoices, and managing financial records
• Handling inquiries from residents, families, and external stakeholders with professionalism and empathy.
• Maintaining accurate and up-to-date resident and staff records in compliance with relevant regulations.

Could you be part of our team?

About You:

We’re looking for people with great organisational and people skills to join our administration team.

• Previous demonstrable experience working in an administrative role within a care home setting or similar environment
• Excellent written and verbal communication skills
• A friendly and approachable demeanor with a commitment to providing excellent customer service.
• Understanding of care home regulations and requirements is desirable.
• Empathy and a desire to make a difference to the lives of our residents
• Ability to multi-task, work under pressure and on own initiative in a fast-paced environment

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

About Upton Manor

Upton Manor is a luxurious care home in Poole, Dorset, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley.