Care Home Administrator

Pertemps Leicester Industrial; Peterborough; On-site; GBP 18,000 - 19,000; Full time

Job summary

Pertemps Leicester Industrial are recruiting for an Administrator in Peterborough for a full-time, temp-to-perm role in a care setting. You will speak with residents, families and colleagues, building relationships and resolving problems while supporting daily operations.

The ideal candidate has care, healthcare or customer service experience, confident communication, and strong organisational skills. The role is Mon-Fri, 8:30am-5:30pm, with a one-hour lunch break.

Qualifications

• Experience in care, healthcare or customer service is preferred.
• Excellent communication and organisational skills required.
• Comfortable speaking on the phone and building relationships.

Responsibilities

• Handle regular telephone calls with diverse people.
• Respond to enquiries and resolve problems.
• Build positive relationships with residents, families and staff.
• Update records and manage administrative tasks.
• Learn new systems and procedures quickly.
• Escalate issues when needed.
• Use initiative to identify solutions.
• Support the wider team to run daily operations.

Skills

Care sector experience

Communication skills

Phone skills

Organised

Proactive attitude

Job description

This full-time Care Home Administrator position in Peterborough offers £13 to £13.22 per hour, equivalent to £27,500 annually, working Monday to Friday from 8:30am to 5:30pm with a one-hour break. The contract begins as temporary for roughly two months, with potential to become permanent for the right person. Duties centre on speaking with residents, families and colleagues, building relationships and resolving problems efficiently. Applicants should bring prior experience from a care, healthcare, support services or customer service setting, alongside confidence, a proactive attitude and strong communication abilities. Organisational skills and a personable approach matter greatly when coordinating office tasks and supporting daily operations.

Administrator – Care Sector Experience | Temp to Permanent Salary: £27,500 per annum (£13.22 p/h) Hours: Monday to Friday, 8:30am–5:30pm (1-hour lunch break) Contract: Temporary for the first couple of months, with the opportunity to become permanent for the right candidate Start Date: ASAP

About the Role

Are you an outgoing, confident and people-focused individual with experience in a care environment or a similar setting? Do you enjoy speaking to people, building relationships and helping to resolve problems? We are looking for a bubbly, proactive and confident Administrator to join a busy, energetic team. This is an excellent opportunity for someone who has worked in care, healthcare, support services, customer service or another people-focused environment and is looking to transfer their communication and organisational skills into an administrative role. This is not your typical back-office administration position. Being comfortable on the phone is essential, as you will spend a significant amount of time speaking with people, handling enquiries, managing queries and helping to resolve issues. You will need to be confident engaging with different personalities, asking the right questions and handling challenging conversations professionally. The ideal candidate will be someone who genuinely enjoys interacting with people, thinks on their feet and brings plenty of personality and enthusiasm to their work.

Key Responsibilities

• Handling regular telephone calls and communicating confidently with a range of people.
• Responding to enquiries, managing queries and helping to resolve problems efficiently.
• Building positive relationships through friendly, professional and engaging communication.
• Managing administrative tasks, updating records and ensuring information is accurate.
• Learning new systems, processes and procedures quickly.
• Handling occasional difficult or challenging conversations calmly and confidently.
• Using initiative to identify solutions and knowing when to ask questions or escalation an issue.
• Supporting the wider team to ensure the day-to-day operation runs smoothly.

What We’re Looking For:

Experience in a care environment or a similar setting is highly desirable. This could include care homes, domiciliary care, healthcare, support work, social care, patient services, recruitment or customer-facing roles where communication and problem-solving are essential. We are particularly interested in candidates who are:

• Confident on the phone: Happy to pick up the phone, make calls, handle enquiries and have conversations with a wide range of people.
• Outgoing and personable: Naturally friendly, chatty, approachable and able to build rapport quickly.
• Positive and energetic: Someone who brings enthusiasm to the workplace and enjoys being part of a lively team.
• Calm under pressure: Able to manage challenging conversations professionally without becoming flustered.
• Quick to learn: Capable of absorbing and retaining information, picking up new systems and adapting to changing priorities.
• A natural problem-solver: Someone who takes ownership, uses their initiative and looks for solutions rather than waiting to be told what to do.
• Proactive and curious: Happy to ask questions, get involved and learn from others.
• Organised and reliable: Able to manage administrative responsibilities while maintaining accuracy and attention to detail.

The Team and Working Environment

You will be joining a friendly, lively and energetic team that values personality, communication and a positive attitude. The team is looking for someone who will get involved, communicate openly and bring a similar level of enthusiasm to the role. You should enjoy working collaboratively, feel comfortable speaking up and be happy in an environment where no two conversations or queries are necessarily the same. This role would suit someone who enjoys working with people and wants a varied position that combines administration, telephone communication and problem-solving, rather than spending the entire day completing repetitive paperwork.

Why Apply?

£27,500 annual salary. Monday-to-Friday working hours, with no regular weekend working. An initial temporary assignment with the opportunity to secure a permanent position. The chance to use your existing care, support or customer-facing experience in a new environment. A sociable, fast-paced team where communication and personality are valued.

Interested? If you have experience in care or a similar people-focused environment, are confident speaking on the phone and enjoy a role where you can make a difference through great communication and problem-solving, we would love to hear from you. We’re looking for personality, confidence and a willingness to learn just as much as administrative experience.