Care Home Administrator

Pertemps Leicester; Peterborough; On-site; GBP 23,000 - 32,000; Full time

Job summary

Pertemps Leicester is seeking an Administrator with care-sector experience to join a busy team. The role focuses on telephone communication, handling inquiries and resolving problems with a friendly, professional approach.

The ideal candidate brings personality, energy and a willingness to learn, supporting day-to-day admin tasks while maintaining accuracy in records. Temporary for initial period with potential permanent placement.

Qualifications

• Experience in a care environment or similar setting is highly desirable.
• Confident on the phone and comfortable handling enquiries.
• Outgoing, personable and able to build rapport quickly.
• Positive, energetic and able to work in a lively team.
• Calm under pressure and professional in difficult conversations.
• Quick to learn and adapt to new systems and processes.
• Proactive with a can-do attitude and initiative.

Responsibilities

• Handle regular telephone calls and communicate confidently with a range of people.
• Respond to enquiries, manage queries and resolve issues efficiently.
• Build positive relationships through friendly, professional communication.
• Manage administrative tasks and maintain accurate records.
• Learn new systems, processes and procedures quickly.
• Support the wider team to ensure smooth day-to-day operations.

Skills

Phone confidence

People skills

Positive attitude

Calm under pressure

Fast learner

Problem solving

Curious

Organised

Job description

Administrator - Care Sector Experience | Temp to Permanent

Salary: £27,500 per annum (£13.22 p/h)

Hours: Monday to Friday, 8:30am-5:30pm (1-hour lunch break)

Contract: Temporary for the first couple of months, with the opportunity to become permanent for the right candidate

Start Date: ASAP

About the Role

Are you an outgoing, confident and people-focused individual with experience in a care environment or a similar setting? Do you enjoy speaking to people, building relationships and helping to resolve problems?

We are looking for a bubbly, proactive and confident Administrator to join a busy, energetic team. This is an excellent opportunity for someone who has worked in care, healthcare, support services, customer service or another people-focused environment and is looking to transfer their communication and organisational skills into an administrative role.

This is not your typical back-office administration position. Being comfortable on the phone is essential, as you will spend a significant amount of time speaking with people, handling enquiries, managing queries and helping to resolve issues. You will need to be confident engaging with different personalities, asking the right questions and handling challenging conversations professionally.

The ideal candidate will be someone who genuinely enjoys interacting with people, thinks on their feet and brings plenty of personality and enthusiasm to their work.

Key Responsibilities

• Handling regular telephone calls and communicating confidently with a range of people.
• Responding to enquiries, managing queries and helping to resolve problems efficiently.
• Building positive relationships through friendly, professional and engaging communication.
• Managing administrative tasks, updating records and ensuring information is accurate.
• Learning new systems, processes and procedures quickly.
• Handling occasional difficult or challenging conversations calmly and confidently.
• Using initiative to identify solutions and knowing when to ask questions or elevate an issue.
• Supporting the wider team to ensure the day-to-day operation runs smoothly.

What We're Looking For:

Experience in a care environment or a similar setting is highly desirable. This could include care homes, domiciliary care, healthcare, support work, social care, patient services, recruitment or customer-facing roles where communication and problem-solving are essential.

• Confident on the phone: Happy to pick up the phone, make calls, handle enquiries and have conversations with a wide range of people.
• Outgoing and personable: Naturally friendly, chatty, approachable and able to build rapport quickly.
• Positive and energetic: Someone who brings enthusiasm to the workplace and enjoys being part of a lively team.
• Calm under pressure: Able to manage challenging conversations professionally without becoming flustered.
• Quick to learn: Capable of absorbing and retaining information, picking up new systems and adapting to changing priorities.
• A natural problem-solver: Someone who takes ownership, uses their initiative and looks for solutions rather than waiting to be told what to do.
• Proactive and curious: Happy to ask questions, get involved and learn from others.
• Organised and reliable: Able to manage administrative responsibilities while maintaining accuracy and attention to detail.

The Team and Working Environment

You will be joining a friendly, lively and energetic team that values personality, communication and a positive attitude.

The team is looking for someone who will get involved, communicate openly and bring a similar level of enthusiasm to the role. You should enjoy working collaboratively, feel comfortable speaking up and be happy in an environment where no two conversations or queries are necessarily the same.

This role would suit someone who enjoys working with people and wants a varied position that combines administration, telephone communication and problem-solving, rather than spending the entire day completing repetitive paperwork.

£27,500 annual salary.

Monday-to-Friday working hours, with no regular weekend working.

An initial temporary assignment with the opportunity to secure a permanent position.

The chance to use your existing care, support or customer-facing experience in a new environment.

A sociable, fast-paced team where communication and personality are valued.

We're looking for personality, confidence and a willingness to learn just as much as administrative experience