Care Home Administrator

Barchester Healthcare; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Barchester Healthcare is seeking a Care Home Administrator to efficiently manage operational aspects of the home while supporting the General Manager. This role includes overseeing customer experience, HR matters, payroll, and ensuring high standards of service and care are maintained. Ideal candidates will have strong organizational skills and relevant administrative experience.

Benefits

Rewarding Excellence bonus

Refer a friend scheme

Retail and leisure discounts

Free access to medical specialists

Confidential counselling and legal services

Tax code review service

Monthly staff lottery

Qualifications

• Experience in a customer-facing role.
• Previous involvement in HR administration and recruitment.
• High level of attention to detail and the ability to prioritize.

Responsibilities

• Promote a welcoming environment for residents, staff, and visitors.
• Manage enquiries and show rounds of the home for prospective families.
• Drive the occupancy and reputation of the Care Home.

Skills

Customer Service

HR Administration

Attention to Detail

IT Proficiency

Education

CIPD Qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.

You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

Responsibilities

Promote a warm and welcoming environment for residents, staff and visitors

Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home

Drive the occupancy and reputation of the Care Home as part of a community engagement team

Support resident and family feedback with a focus on customer care

Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions

Payroll preparation for home based staff

Provide advice and guidance to employees on queries using the HR tools and resources available

Ensure that all personal files are stored securely

Attend meetings and produce accurate notes and minutes where required

Ensure all rotas are complete

Manage safe contents, petty cash, and resident fund accounts

Update ad-hoc training, supervisions, and appraisals on staff records

Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE

Experience in a customer facing role

Previous involvement in HR administration and recruitment

High level of attention to detail and the ability to prioritise

Proficient user of Microsoft- specifically Word, Excel and Outlook

CIPD qualification would be beneficial

Rewards And Benefits

Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection

Unlimited access to our generous refer a friend scheme, earning up to £500* per referral

Access to a wide range of retail and leisure discounts at big brands and supermarkets

Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence

Confidential and free access to counselling and legal services

Tax code review service, where we will check that you are on the right code and paying the right level of tax

Option to join our monthly staff lottery alongside thousands of colleagues across the UK

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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