Primary Care Administrator

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Job summary

The Royal Wolverhampton NHS Trust is seeking a Primary Care Administrator (Band 2) to support the day-to-day running of the RWT PCN practices in Wolverhampton. The role covers practice hours, with flexibility to work across different GP practices within the RWT PCN.

The post requires reception/office experience, strong IT skills, and good communication. Flexible working arrangements are available across sites within the Trust.

Qualifications

• GCSE English and Maths at grade C or above.
• NVQ Level 2 in Business Administration or relevant experience.
• Experience using Microsoft Office applications.
• Customer Care experience.
• EMIS experience.
• Excellent communication skills.

Responsibilities

• Offer general assistance to the Practice team and project a positive and friendly image to patients and visitors.
• Receive, assist and direct patients to the appropriate service or healthcare professional.
• Undertake administrative duties to support the practice and clinical staff.
• Facilitate effective communication between patients and primary/secondary care teams.
• Provide reception and administrative support to the practice systems and personnel administration.
• Support the Practice team in developing improvements and new innovations.

Skills

Customer care

Communication skills

Microsoft Office

Flexible working

Education

GCSE English and Maths

NVQ Level 2 in Business Administration

Tools

EMIS

Job description

Main area Primary Care Grade Band 2 Contract Permanent: To cover practice opening hours from 7.45am to 18.45pm, Monday to Friday. Opportunity to work across different GP practices within RWT PCN.

• Full time
• Part time

37.5 hours per week (Part time considered) Job ref 225-DIV3-8328762

Employer The Royal Wolverhampton NHS Trust Employer type NHS Site RWT PCN Primary Care Practices Town Wolverhampton Salary £25,272 per annum pro rata Salary period Yearly Closing 11/11/2026 23:59

Primary Care Administrator

Band 2

Job overview

The Primary Care Services Directorate is looking for a number of dynamic and highly motivated administrators to join the admin teams to support the day to day running of the RWT PCN practices.

The post holder(s) must be flexible, a good team player with a positive attitude, have an empathetic manner, excellent communication skills, organisational aptitude, ability to work under pressure and a good understanding of basic IT packages. Attention to detail is expected at all times. Previous reception experience/office based role is essential. The post holder(s) may at times be required to work at different sites to meet the demands of the service.

In return, the Trust is committed to personal and professional development; the successful applicant(s) will receive support and training to deliver the requirements of the role, to achieve their full potential and to become a key member of the team.

Main duties of the job

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

To provide a comprehensive reception and administrative support to the practice e.g., specific responsibilities within the practice clinical systems and some personnel administration.

To enthusiastically support the Practice team in developing systems of improvement and new innovations.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.

Qualifications

• GCSE or equivalent grade C or above in English and Maths
• NVQ Level 2 in Business Administration Qualification or relevant experience

Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Experience

• Experience using Microsoft Office applications
• Customer Care Experience
• EMIS Experience

Communication

• Evidence of excellent communications skills both verbally and written demonstrated with people at all levels and in all circumstances

Flexible Working

- As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Visa/Sponsorship Information

In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit : Health and Care Worker Visa or Skilled Worker Visa .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.