Care Finance Admin Assistant – Deferred Payments

Lancashire County Council; Preston; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

26 days annual leave

Generous pension scheme

Flexible working options

Bank Holidays off

Access to training and development

Job summary

Lancashire County Council is seeking a Deferred Payment Assistant to support the Deprivation and Deferred Payments Team in Preston. The role involves coordinating assessments, setting up Deferred Payment Agreements, and liaising with legal services to manage care fees and asset deprivation cases.

Based at County Hall with potential home working options, the post requires accurate records, sensitive communication with vulnerable clients, and flexible hours to cover 8:45am–5:00pm as needed.

Qualifications

• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Knowledge of using specialised systems.
• Effective communicator with strong interpersonal skills and empathy.
• Experience in administrative work, ideally within a social care or finance setting.
• Able to follow processes while contributing ideas for service improvement.
• Organised, self-motivated and able to work independently to meet targets.

Responsibilities

• Schedule telephone appointments and home visits for Financial Assessment Officers.
• Handle duty calls and emails, and gather relevant information.
• Prepare documentation for Deferred Payment Agreements.
• Liaise with legal services and solicitors regarding outstanding care fees and property sprzeda?
• Coordinate property valuations with suppliers.
• Support Financial Assessment Officers in making decisions related to deprivation of assets.
• Provide general advice and guidance to service users and colleagues.
• Maintain accurate records and ensure tasks are completed to deadlines.
• Communicate sensitively and professionally with vulnerable individuals and their families.
• Collaborate with internal departments and external agencies to resolve queries and signpost appropriately.
• Attend training, team briefings, and meetings across the county as required.

Skills

Microsoft Office

Effective communication

Interpersonal skills

Empathy

Administrative experience

Process adherence

Tools

Specialised systems

Job description

Lancashire County Council is seeking a Deferred Payment Assistant to support the Deprivation and Deferred Payments Team in Preston. The role involves coordinating assessments, setting up Deferred Payment Agreements, and liaising with legal services to manage care fees and asset deprivation cases.

Based at County Hall with potential home working options, the post requires accurate records, sensitive communication with vulnerable clients, and flexible hours to cover 8:45am–5:00pm as needed.