Debt & Deferred Payment Assistant

Suffolk County Council; Ipswich; Ibrido; GBP 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Descrizione del lavoro

Suffolk County Council is seeking a Debt Recovery and Deferred Payments Assistant to join the Debt and Deferred Payments Team in Ipswich. The role involves handling frontline enquiries, gathering DPAs information, monitoring repayments and drafting communications to support vulnerable residents.

We offer hybrid working arrangements, a permanent contract, and a salary of £26,016 per annum (pro rata for part time). Training and development are encouraged within a collaborative team.

Competenze

• Excellent attention to detail and accuracy.
• Strong communication skills, with the ability to explain complex information clearly and sensitively.
• Ability to work both independently and as part of a team.
• Good organisational skills, with the ability to manage competing priorities.

Mansioni

• Act as the first point of contact for the team, handling telephone and email enquiries professionally and efficiently.
• Gather and process initial information for Deferred Payment Agreements (DPAs).
• Monitor debt repayment arrangements, identifying missed payments or review requirements and escalating concerns promptly.
• Work closely with the Debt Recovery and Deferred Payments Officer to deliver a high-quality and customer-focused service.
• Draft and issue letters, emails, reminders and other correspondence, ensuring all communications are clear, accurate and timely.

Conoscenze

Attention to detail

Strong communication

Independent work

Teamwork

Organisational skills

Descrizione del lavoro

• Suffolk County Council
• Address: Beacon House, Ipswich, IP1 5PB, Suffolk - Hybrid
• Salary: £26,016 per annum (pro rata for part time)
• Hours: up to37 hours per week, flexible working options available
• Contract: Permanent

Posts available:

• Post 1: 37 hours per week
• Post 2: 25.2 hours per week
• Post 3: 37 hours per week

At Suffolk County Council, every role is a chance to create positive change. As a Debt Recovery and Deferred Payments Assistant in the Debt and Deferred Payments Team, you'll see the direct impact of your work on the people and places that make Suffolk special. Join us and turn your passion for progress into action.

Reimagine the possibilities.

Your role and responsibilities

As a Debt Recovery and Deferred Payments Assistant, you will:

• Act as the first point of contact for the team, handling telephone and email enquiries professionally and efficiently.
• Gather and process initial information for Deferred Payment Agreements (DPAs).
• Monitor debt repayment arrangements, identifying missed payments or review requirements and escalating concerns promptly.
• Work closely with the Debt Recovery and Deferred Payments Officer to deliver a high-quality and customer-focused service.
• Draft and issue letters, emails, reminders and other correspondence, ensuring all communications are clear, accurate and timely.

You will need

We're looking for a motivated and organised individual who has:

• Excellent attention to detail and accuracy.
• Strong communication skills, with the ability to explain complex information clearly and sensitively.
• The ability to work both independently and collaboratively as part of a team.
• A positive attitude and willingness to learn and develop new skills.
• Good organisational skills, with the ability to manage competing priorities effectively.

You can view a full list of requirements in theJob and Person Profile (JPP), which you can find in the 'How to apply' section towards the bottom of this advert.

The team

The Debt Recovery and Deferred Payments Team is part of Suffolk County Council's Financial Inclusion and Advice Service (FIAS). We support adults who receive care and support from Adult Social Care by helping them manage outstanding debts in a fair, compassionate and proportionate way.

We're a knowledgeable, supportive and collaborative team that is passionate about delivering positive outcomes for the people we support. By sharing expertise, working closely with colleagues across the council and embracing continuous improvement, we help ensure some of Suffolk's most vulnerable residents receive the support we need.

We value flexible working, professional development and creating an inclusive environment where everyone feels supported, valued and able to thrive.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Sarah Nivison for a casual conversation. You can her by calling 01473 265198 or emailing [e-mail].

Closing date

11.30pm, 1 November 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.