Client Finance Team Manager

Lincolnshire pa.; Lincoln; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Lincolnshire County Council is seeking an experienced Client Finance Team Manager to lead the Client Finance Services, including Deferred Payments, invoicing and debt recovery, ensuring compliant, timely, and customer‑centred processes. You will empower a high‑performing team, work with Adult Social Care and partners, and drive transformation and efficiency, with hybrid working and a nominated base.

This role combines leadership with an emphasis on service improvement, performance monitoring,

Qualifications

• Experience leading, motivating and developing teams.
• The ability to analyse information, solve complex problems and make informed decisions.
• Excellent communication and relationship-building skills, with the ability to work effectively with a wide range of stakeholders.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• A commitment to continuous improvement and high-quality customer service.
• Experience of managing change and delivering service improvements.

Responsibilities

• Manage and support the team to ensure accurate and timely invoicing for care fees.
• Maximise the Council's ability to ensure the effective management and recovery of outstanding debt, safeguarding the Council's financial interests by ensuring they have appropriate security in place.
• Identify and manage financial risks while maximising opportunities for efficiency and value for money.
• Support service improvement activities and lead the senior management in driving innovation and modernisation across the service.
• Support the senior managers in monitoring performance, quality and customer outcomes, using insight and data to inform decision-making.
• Work collaboratively with stakeholders across the organisation to resolve issues and improve service delivery.

Skills

Team leadership

Problem solving

Stakeholder management

Communication

Organisation & prioritisation

Continuous service improvement

Change management

Job description

We are looking for an experienced and motivated Client Finance Team Manager to lead a range of critical services that support some of the most vulnerable people in Lincolnshire. This is a management role responsible for overseeing services including Deferred Payments, charging people for their care services and related client finance functions. You will manage the team to deliver high-quality, compliant and customer-focused services, ensuring that people receive the right support to understand what care they are being charged for, to ensure timely repayments and appropriate security for the Council. You will provide operational leadership, helping to support the team to ensure that customers, families and partners receive an efficient and supportive experience. Working closely with Adult Social Care, you will support organisational change and ensure services are efficient and effective and ensure long‑term resilience. Key Responsibilities

• Manage and support the team to ensure accurate and timely invoicing for care fees.
• Maximise the Council's ability to ensure the effective management and recovery of outstanding debt, maximising income collection and safeguarding the Council's financial interests by ensuring they have appropriate security in place.
• Identify and manage financial risks, whilst maximising opportunities for efficiency and value for money
• Support service improvement activities, support the senior management in driving innovation and modernisation across the service.
• Support the senior managers in monitoring performance, quality and customer outcomes, using insight and data to inform decision-making.
• Work collaboratively with stakeholders across the organisation to resolve issues and improve service delivery.
• Identify and manage financial risks, whilst maximising opportunities for efficiency and value for money.
• Manage, motivate and develop a high-performing finance team through coaching, mentoring and supportive leadership.
• Support the implementation of organisational change and transformation programmes., Client Finance Services help people access the financial support they need to live safely and independently, while ensuring that public funds are managed responsibly and in accordance with legislation and policy.

The service includes Financial Assessments, Court of Protection and Appointeeship, Deferred Payments, Provider and Personal Payments, and related client finance functions. Our teams work closely with customers, families, adult social care practitioners, providers and partner organisations to deliver accurate, timely and person-centred services. We are currently undertaking an ambitious programme of transformation and service development, making this an exciting opportunity to help shape the future of Client Finance Services and deliver lasting improvements for the people of Lincolnshire. Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements. At Lincolnshire County Council, we believe our people are at the heart of everything we do. That's why we offer a rewarding package designed to support your work-life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure., We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process. Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed. Our values - collaborative, adaptable, eco-conscious, supportive, and responsible - guide everything we do. We're looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.

Qualifications

• Experience leading, motivating and developing teams
• The ability to analyse information, solve complex problems and make informed decisions.
• Excellent communication and relationship-building skills, with the ability to work effectively with a wide range of stakeholders.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• A commitment to continuous improvement and high-quality customer service
• Experience of managing change and delivering service improvements.