Care Enquiry Executive

Country Court; Werrington; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days annual leave

Pension contributions

Free parking

Blue Light Discount Card

Job summary

Country Court Ltd is seeking a Care Enquiry Executive to handle enquiries for our UK care homes. You will listen with empathy, communicate clearly and provide first‑class customer service to families and individuals seeking care options across our 47+ homes.

The role emphasises supportive conversations, information provision and timely CRM logging. Working hours total 35 per week with one Saturday monthly, based at our Werrington site.

Qualifications

• Experience in care environment or contact centre, retail or hospitality is preferred.

Responsibilities

• Answer enquiries from care seekers via phone, email and social media.
• Provide first point of contact for people seeking care home information.
• Log information in CRM and follow up throughout the care journey.
• Deliver excellent service and support at times of need.

Skills

Customer service

Communication

CRM logging

MS Office

Tools

CRM software

Job description

Care Enquiry Executive - Country Court, Werrington, Peterborough PE4 6NA

Hours – 35 Hours per week over 5 days, working at least 1 Saturday per month (Working hours either 0900-1700 or 1000-1800)

Country Court is a family‑run company and is one of the fastest growing national care home provider in the UK. We have over 40 care homes with further acquisitions and openings already scheduled. We create extraordinary care homes, so we’re looking for extraordinary people to join our team!

About The Care Enquiry Executive

We have a fantastic opportunity for a care enquiry executive to join us. Are you an excellent listener and have good empathy? Are you friendly, have good communication skills and fantastic customer service skills?

Our Care Enquiry Executives answer enquiries from care seekers via incoming telephone calls, emails and social media messages. You will provide a first point of contact for people looking for a care home for a loved‑one or for themselves. There are no sales involved in this role, but you will be expected to follow up with enquirers throughout their care journey. The focus will be on your ability to have conversations with people about care for a loved one in one of our 47 care and nursing homes located throughout the UK. You will have a confident, friendly and professional manner, informing people on care types available, answering queries, logging information in our CRM system and nurturing long‑term enquiries. Most importantly, providing care seekers with an exceptional level of service at a time when they need it most.

What We're Looking For

• Ideally you will have experience in a care environment or have previous experience from working in a call centre, retail, or hospitality, part or full time.
• Teamwork – We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
• Listening and communication skills are core to what we do. You will need to be able to communicate in supportive way showing empathy to care seekers who may be at crisis point.
• Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail is essential for this role.

In return for your talent, we offer an excellent package, which includes:

• 28 Days Annual leave pro-rata (including Bank Holidays), increasing 1 day each year, up to 5 days
• Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
• Refer a friend bonus scheme.*
• Pension contributions
• Free parking
• Blue Light Discount Card
• Subject to Terms and Conditions

Important Warning:

Our genuine email domain is @countrycourtcare.com. Any recruitment or sponsorship correspondence received from any other domain should be treated with caution and verified with us directly.