Care Enquiry Executive

Country Court Care; Cambridgeshire and Peterborough; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual pay reviews

Career progression

Retail discounts

Onsite parking

Pension scheme

Staff discounts

28 days leave

Job summary

Country Court is seeking a Care Enquiry Executive to join our Central Services team in Werrington, Peterborough. You will be the first point of contact for care seekers, handling enquiries by phone, email and social media with empathy and professionalism.

No sales involved; you will guide people through care options, log information in our CRM, and follow up throughout their care journey. The role includes 35 hours per week over five days, with one Saturday per month, and benefits such as

Qualifications

• Experience in care or customer-facing roles preferred.
• Strong listening and communication abilities with empathy.
• Proficient in Microsoft Office (Word, Excel) and basic CRM logging.

Responsibilities

• Answer enquiries from care seekers via calls, emails and social media.
• Provide first point of contact and log information in CRM.
• Follow up with enquirers throughout their care journey.
• Explain care types and respond to queries with empathy.

Skills

Empathy

Communication skills

Customer service

PC skills

Job description

Care Enquiry Executive

Reference: OCT20263618

Expiry date: 17:30, Fri, 13th Nov 2026

Location: Central Services, Olympus House, Staniland Way, Werrington, Peterborough

Benefits: Excellent Benefits including great pay with annual pay reviews, exciting opportunities for career progression, range of leisure & retail discounts, onsite parking, pension scheme & much more!

Care Enquiry Executive - Country Court, Werrington, Peterborough PE4 6NA

Hours -35 Hours per week over 5 days, working at least 1 Saturday per month (Working hours either 0900-1700 or 1000-1800)

Country Court is a family-run company and is one of the fastest growing national care home provider in the UK. We have over 40 care homes with further acquisitions and openings already scheduled. We create extraordinary care homes, so we’re looking for extraordinary people to join our team!

About The Care Enquiry Executive

We have a fantastic opportunity for a care enquiry executive to join us. Are you an excellent listener and have good empathy? Are you friendly, have good communication skills and fantastic customer service skills?

Our Care Enquiry Executives answer enquiries from care seekers via incoming telephone calls, emails and social media messages. You will provide a first point of contact for people looking for a care home for a loved‑one or for themselves. There areno salesinvolved in this role, but you will be expected to follow up with enquirers throughout their care journey. The focus will be on your ability to have conversations with people about care for a loved one in one of our 47 care and nursing homes located throughout the UK. You will have a confident, friendly and professional manner, informing people on care types available, answering queries, logging information in our CRM system and nurturing long‑term enquiries. Most importantly, providing care seekers with an exceptional level of service at a time when they need it most.

What we're looking for:

• Ideally you will have experience in a care environment or have previous experience from working in a call centre, retail, or hospitality, part or full time.
• Teamwork- We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
• Listening and communicationskills are core to what we do. You will need to be able to communicate in supportive way showing empathy to care seekers who may be at crisis point.
• Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail is essential for this role.

In return for your talent, we offer an excellent package, which includes:

• 28 Days Annual leave pro-rata (including Bank Holidays), increasing 1 day each year, up to 5 days
• Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
• Refer a friend bonus scheme.*
• Pension contributions
• Free parking
• Blue Light Discount Card

*Subject to Terms and Conditions