Care Coordinator

PE Global Care Connect; Carlisle; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Team events

Holidays up to 25 days + BH

Job summary

PE Global Care Connect is seeking a dedicated Care Coordinator to join our Cumbria-based team in a full-time permanent role. The position focuses on growing care hours, coordinating rosters, and ensuring efficient client and carer management within a fast-paced environment.

The successful candidate will have at least 2 years in a similar care role, a strong understanding of CQC standards, and experience with recruitment tools and ATS.

Qualifications

• 2+ years in a care-role or similar
• Strong knowledge of CQC standards and best practice
• Experience with recruitment tools and ATS systems
• Proficient IT skills and experience with OneTouch
• Proven leadership and workforce growth experience
• Excellent English communication and customer service skills

Responsibilities

• Grow hours by managing new package requests and expand in your area.
• Upload carer rosters and client templates; oversee rotas.
• Monitor client care calls, including missed/late calls.
• Process new client referrals; manage documentation for clients and staff.
• Complete daily timesheets and perform administrative duties.
• Recruit care staff across multiple locations in the UK.
• Collaborate with Operations Team to align region goals.
• Build external stakeholder relationships to maximise business.

Skills

Care coordination

Leadership

Customer service

Recruitment tools

OneTouch IT

Stakeholder relations

Data management

Tools

OneTouch

Applicant Tracking Systems

Job description

****Please only apply for this role if you have the relevant experience outlined below****

The Role

PE Global Care Connect is currently recruiting a Care Coordinator to join our team. This is a full-time permanent position based in Cumbria

Duties of the role:

• Responsible for the growth of hours in your area by managing new packages requests
• Upload carer rosters and client templates– week 1 / week 2 and have complete oversight and accountability of rotas.
• Monitor client care calls including missed and late calls.
• Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems
• Complete Timesheets daily and handling administrative duties
• Involved in the Recruitment of all care staff across various locations in the UK.
• Work closely with the Operations Team in your area
• Building the most effective external customer and stakeholder relationships region to maximise the business
• Prepare weekly reports for management to outline efficiency and quality
• Demonstrate efficiency and quality of runs and staff capacity
• Prepare contingency plans, effective management of risk (adverse weather etc)
• Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
• Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business
• The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

The successful candidate should have:

• At least 2 years’ experience in a similar role within the care sector.
• A good understanding of CQC regulatory standards and best practice.
• Knowledge of recruiting tools, applicant tracking systems, data management/reporting techniques and online resources e.g. Indeed, LinkedIn
• Efficient use of IT systemsand experience with OneTouch essential for this role
• Effective leadership and management in growing business your business
• High level of customer service to calmly deescalate complaints and concerns.
• Successful relationship building and representing a business externally.
• Strong organisational and communication skills with an excellent standard of English

What we offer:

• Competitive annual salary
• Regular team events, social activities and recognition of success
• Up to 25 days holidays plus bank holidays
• A career pathway for progression within the company