Care Coordinator - Rota & On-Call Specialist

HealthJobs4U Ltd; Chippenham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

28 days annual leave

Training & career progression

Refer-a-friend bonus

Job summary

Radfield Home Care, based in Chippenham, is seeking a Care Coordinator to organise day-to-day care services and support our care professionals. You will coordinate schedules, ensure dependable, person-centred care, and act as a principal contact for carers, clients, families, and healthcare professionals.

The role involves on-call shifts, rota management for 15 carers, and close collaboration with the Branch Care Manager to maintain high standards of service.

Qualifications

• A minimum of 1 year's practical care experience, including supervisory (essential).
• rota planning or scheduling experience is desirable.
• Excellent knowledge of the local area.
• No NVQ in Health and Social Care required.
• Strong organisational and problem-solving skills; good communication.

Responsibilities

• Create and manage rotas for carers to support continuity and minimise travel time.
• Allocate carers to customers based on skills, experience and location.
• Respond to staffing or customer changes quickly and effectively.
• Handle calls, emails and messages promptly and professionally; escalate concerns as needed.
• Record and escalate concerns, complaints and compliments per procedures.
• Work with colleagues and management to deliver high-quality care services.

Skills

Care experience

Supervisory

Organisational skills

Problem solving

Communication skills

Independent working

Job description

Radfield Home Care, based in Chippenham, is seeking a Care Coordinator to organise day-to-day care services and support our care professionals. You will coordinate schedules, ensure dependable, person-centred care, and act as a principal contact for carers, clients, families, and healthcare professionals.

The role involves on-call shifts, rota management for 15 carers, and close collaboration with the Branch Care Manager to maintain high standards of service.