Care Coordinator: Rostering, Mentoring & On-Call Support

Care Santé Limited; Hull and East Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Mentoring from Registered Manager

Personalised training plan

Career development opportunities

Inclusive culture

Additional perks

Job summary

Care Santé Limited in Hull is seeking a Care Coordinator to support our Hull home care service. The role demands excellent organisation, communication and supervisory abilities, with a salary of £27,113.14 per year and a 37.5‑hour week.

You will work closely with care workers, coordinate rosters, support assessments, and assist in recruiting while participating in the on‑call rota. A level 3 qualification or equivalent, and a driving licence are preferred.

Qualifications

• Must have car drivers licence and own transport.
• Experience in health and social care preferred.
• Level 3 qualification or equivalent preferred.

Responsibilities

• Plan care calls and rosters using UniqueIQ (advance planning 1–2 weeks).
• Facilitate customer care assessments and reviews.
• Collaborate with Local Authority and potential customers to win contracts.
• Oversee frontline staff supervision, spot checks and competency assessments.
• Support recruitment by interviewing care worker applicants.
• Create new care staff users on UniqueIQ and new customer users on UniqueIQ.
• Assist carers with mobile phones (setup, monitoring, support).
• Support with medication checks, transcription and e‑MAR audits.
• Complete ECM reconciliations (CM 2000 and IQ Timecard).
• Be a consistent point of contact for customer queries.
• Maintain training matrix and evidence in UniqueIQ.
• Participate in on‑call rota (paid on top of salary).
• Undertake other office duties as required.

Skills

Organisational skills

Communication

Mentoring

Motivating

Problem solving

Teamwork

Education

Level 3 qualification or equivalent

Tools

UniqueIQ

Job description

Care Santé Limited in Hull is seeking a Care Coordinator to support our Hull home care service. The role demands excellent organisation, communication and supervisory abilities, with a salary of £27,113.14 per year and a 37.5‑hour week.

You will work closely with care workers, coordinate rosters, support assessments, and assist in recruiting while participating in the on‑call rota. A level 3 qualification or equivalent, and a driving licence are preferred.