Home Care Care Coordinator — Roster, Quality & On-Call

Care Outlook LTD; Hastings; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Company issued mobile phone

Ongoing support and Professional Dev

20 Days Holiday plus Bank Holidays

Job summary

Care Outlook Ltd is seeking a Care Coordinator to join our expanding home care team covering London and the South East. The role focuses on rostering, supervising care staff, and developing care plans to meet service users' needs and aspirations.

You will ensure assessments and risk plans align with best practice, support recruitment, manage emergencies, respond to calls promptly, and uphold CQC standards. A driving license is preferred and remuneration ranges from £27,000 to £29,000 plus

Qualifications

• Experience rostering care calls on an electronic system.
• Experience in Care Coordinating or 2 years in Health & Social Care (preferred).
• Full driving license and access to a vehicle (preferred).
• Knowledge of CQC standards and compliance (essential).

Responsibilities

• Roster and template care calls using an electronic system.
• Manage and monitor the care team through supervision and training.
• Create and monitor care plans to meet service users' needs.
• Ensure care assessments and risk plans meet best practice and user aspirations.
• Coordinate with Recruitment to ensure staffing levels.
• Provide care services in emergencies and arrange cover as required.
• Answer calls promptly and maintain polite communication.
• Work with Branch Manager to address quality standards, complaints, and comments.
• Participate in paid on-call rota.
• Ensure compliance with CQC regulations and strive for best care standards.

Skills

Rostering care calls

CQC compliance knowledge

On-call flexibility

Customer service

Education

NVQ Level 3 Health & Social Care

Tools

Electronic rostering system

Job description

Care Outlook Ltd is seeking a Care Coordinator to join our expanding home care team covering London and the South East. The role focuses on rostering, supervising care staff, and developing care plans to meet service users' needs and aspirations.

You will ensure assessments and risk plans align with best practice, support recruitment, manage emergencies, respond to calls promptly, and uphold CQC standards. A driving license is preferred and remuneration ranges from £27,000 to £29,000 plus