Care Coordinator — Local Homecare Orchestrator

Trinity Homecare; Frome; On-site; GBP 24,000 - 30,000; Full time

Job summary

Trinity Homecare – Somerset & Wiltshire is seeking a proactive Care Coordinator in Frome to help deliver high-quality community care across Somerset & Wiltshire. You will lead rotas, match carers to clients and respond quickly to changes, ensuring reliable, personalised support.

This role suits an organised, people-focused professional with strong IT skills and a calm approach under pressure. You will collaborate with Care Managers and branch colleagues and contribute to growth of the service.

Qualifications

• Experience within domiciliary care, homecare, healthcare scheduling, care coordination or another fast-paced people-focused environment.
• Must have excellent organisation and planning skills.
• Strong communication and relationship-building abilities.
• Confidence managing competing priorities.
• Practical, solutions-focused approach.
• Ability to remain calm when plans change.
• Good IT skills and confidence learning scheduling and care systems.
• Strong attention to detail.
• Genuine commitment to providing an excellent experience for clients and colleagues.
• Level 2 or Level 3 qualification in Health & Social Care desirable.

Responsibilities

• Building, managing and optimising Care Professional rotas.
• Matching Care Professionals with clients to promote continuity and positive relationships.
• Coordinating new care packages and supporting successful client starts.
• Managing Care Professional availability, working patterns and scheduling requirements.
• Responding quickly and calmly to sickness, absence and last-minute changes.
• Arranging emergency cover while minimising disruption for clients.
• Working closely with Care Managers, Team Leaders and other branch colleagues.
• Coordinating training, shadowing and other operational requirements.
• Developing positive relationships with clients, families and Care Professionals.
• Helping identify potential gaps in capacity before they affect service delivery.
• Participating in the branch on-call rota.
• Supporting the continued growth and success of the Somerset & Wiltshire service.

Skills

Organisational skills

Communication

Prioritisation

Solutions-focused

Calm under pressure

IT skills

Attention to detail

Customer care

Health & social care experience

Health & social care qualification

Education

Level 2 or Level 3 in Health & Social Care

Job description

Trinity Homecare – Somerset & Wiltshire is seeking a proactive Care Coordinator in Frome to help deliver high-quality community care across Somerset & Wiltshire. You will lead rotas, match carers to clients and respond quickly to changes, ensuring reliable, personalised support.

This role suits an organised, people-focused professional with strong IT skills and a calm approach under pressure. You will collaborate with Care Managers and branch colleagues and contribute to growth of the service.