Care Coordinator

Trinity Homecare; Frome; On-site; GBP 24,000 - 30,000; Full time

Job summary

Trinity Homecare – Somerset & Wiltshire is seeking a proactive Care Coordinator in Frome to help deliver high-quality community care across Somerset & Wiltshire. You will lead rotas, match carers to clients and respond quickly to changes, ensuring reliable, personalised support.

This role suits an organised, people-focused professional with strong IT skills and a calm approach under pressure. You will collaborate with Care Managers and branch colleagues and contribute to growth of the service.

Qualifications

• Experience within domiciliary care, homecare, healthcare scheduling, care coordination or another fast-paced people-focused environment.
• Must have excellent organisation and planning skills.
• Strong communication and relationship-building abilities.
• Confidence managing competing priorities.
• Practical, solutions-focused approach.
• Ability to remain calm when plans change.
• Good IT skills and confidence learning scheduling and care systems.
• Strong attention to detail.
• Genuine commitment to providing an excellent experience for clients and colleagues.
• Level 2 or Level 3 qualification in Health & Social Care desirable.

Responsibilities

• Building, managing and optimising Care Professional rotas.
• Matching Care Professionals with clients to promote continuity and positive relationships.
• Coordinating new care packages and supporting successful client starts.
• Managing Care Professional availability, working patterns and scheduling requirements.
• Responding quickly and calmly to sickness, absence and last-minute changes.
• Arranging emergency cover while minimising disruption for clients.
• Working closely with Care Managers, Team Leaders and other branch colleagues.
• Coordinating training, shadowing and other operational requirements.
• Developing positive relationships with clients, families and Care Professionals.
• Helping identify potential gaps in capacity before they affect service delivery.
• Participating in the branch on-call rota.
• Supporting the continued growth and success of the Somerset & Wiltshire service.

Skills

Organisational skills

Communication

Prioritisation

Solutions-focused

Calm under pressure

IT skills

Attention to detail

Customer care

Health & social care experience

Health & social care qualification

Education

Level 2 or Level 3 in Health & Social Care

Job description

About The Role

Care Coordinator – Somerset & Wiltshire

Be at the heart of exceptional care in your local community.

Frome, Somerset
£27,000 per annum
Full Time | Permanent

The right carer. The right client. The right support.

Behind every great care experience is someone making sure everything comes together.

At Trinity Homecare, our Care Coordinators are at the heart of our branches – connecting clients with Care Professionals, building effective rotas, responding when plans change and helping ensure the people we support receive reliable, consistent and personalised care.

We're looking for an organised, proactive and people-focused Care Coordinator to join our Somerset & Wiltshire team in Frome.

If you enjoy solving problems, building relationships and working in a fast-moving environment where your decisions genuinely make a difference, this could be the role for you.

Why Trinity Homecare?

You’ll be joining an established, award-winning homecare provider with 30 years' experience supporting people to live safely, independently and comfortably in their own homes.

Our Somerset & Wiltshire branch provides personalised homecare across the local region from our base in Frome, supporting people through visiting and live-in care.

More importantly, you’ll join a business where care isn't simply something we provide – it's what connects us.

Our values guide the way we work:

Truly Belong – We’re in it together
Build Trust – We’re here for you
Here to Care – We take care of each other
Be the Change – We find a better way

What will you be doing?

As Care Coordinator, you’ll play a key role in the day-to-day delivery of our service across Somerset & Wiltshire.

You’ll bring together people, schedules and information to help ensure our clients receive high-quality, dependable care.

Your responsibilities will include:

• Building, managing and optimising Care Professional rotas.
• Matching Care Professionals with clients to promote continuity and positive relationships.
• Coordinating new care packages and supporting successful client starts.
• Managing Care Professional availability, working patterns and scheduling requirements.
• Responding quickly and calmly to sickness, absence and last‑minute changes.
• Arranging emergency cover while minimising disruption for clients.
• Working closely with Care Managers, Team Leaders and other branch colleagues.
• Coordinating training, shadowing and other operational requirements.
• Developing positive relationships with clients, families and Care Professionals.
• Helping identify potential gaps in capacity before they affect service delivery.
• Participating in the branch on‑call rota.
• Supporting the continued growth and success of the Somerset & Wiltshire service.

This isn’t simply about filling gaps on a rota.

It’s about understanding the people behind it.

You’ll get to know our clients, understand the strengths and availability of our Care Professionals and use that knowledge to help create care arrangements that work for everyone.

What are we looking for?

You don’t need to tick every box, but we’d particularly like to hear from you if you have experience within domiciliary care, homecare, healthcare scheduling, care coordination or another fast‑paced people‑focused environment.

You’ll ideally bring:

• Excellent organisation and planning skills.
• Strong communication and relationship‑building abilities.
• Confidence managing competing priorities.
• A practical, solutions‑focused approach.
• The ability to remain calm when plans change.
• Good IT skills and confidence learning scheduling and care systems.
• Strong attention to detail.
• A genuine commitment to providing an excellent experience for clients and colleagues.
• Previous experience within health or social care would be advantageous.
• A Level 2 or Level 3 qualification in Health & Social Care would be desirable.

You’ll thrive in this role if you’re...

• A problem solver – When something changes, you focus on finding the solution.
• Highly organised – You can keep multiple priorities moving without losing sight of the detail.
• A great communicator – You’re comfortable speaking with Care Professionals, clients, families and colleagues.
• People-focused – You understand that behind every rota is a client depending on us and a Care Professional delivering their care.
• Proactive – You look ahead, identify potential challenges and act before they become problems.
• Calm under pressure – Homecare doesn’t always go to plan, and you’re someone people can rely on when things change.

Why build your career with us?

At Trinity Homecare, we want our people to grow with us.

You’ll work alongside experienced colleagues who understand homecare and know the difference a great Care Coordinator can make.

We’re committed to learning and development across our organisation, giving colleagues opportunities to build their knowledge, develop their careers and progress within social care.

You’ll also be joining a recognised homecare provider with teams and colleagues celebrated across the sector for the quality of care they provide, their commitment to learning and development, and the difference they make to people’s lives.

About Us

About Trinity Homecare – Somerset & Wiltshire

Based near Frome, our Somerset & Wiltshire team provides trusted homecare to people across the region, combining local knowledge with the support and resources of the wider Trinity Homecare Group.

We provide personalised visiting and live-in care designed around each individual's needs, routines and choices – helping people continue living independently in the place they know and love: their own home.

Ready to coordinate care that really matters?

If you’re looking for more than just another office role and want a career where your organisation, judgement and communication can make a genuine difference every day, we’d love to hear from you.

Trinity Homecare – helping people live healthier, happier and longer lives at home.