Care Coordinator: Lead Client Experience & Compliance

Home Instead; Gloucester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Home Instead is seeking a dedicated Care Coordinator in Gloucester to champion compliance and elevate the quality of in-home care. You will manage client care, lead a team, and ensure smooth daily operations while maintaining high standards of person-centered service.

Ideal candidates are organized, can work independently in a remote environment, and possess strong communication abilities. The role includes on-call duties and opportunities to engage in local networking and marketing events.

Qualifications

• Minimum of 5 GCSEs including Maths and English.
• Excellent, clear telephone manner.
• Experience in care sector preferred but not essential.
• Access to reliable transport for local travel.
• Proficient with MS Office and ability to learn new digital systems quickly.

Responsibilities

• Lead the Client Experience team, fostering a positive culture and managing client relationships, reviews and communications.
• Conduct new client consultations, complete paperwork, and create/audit digital care plans.
• Create and maintain visit schedules and update records on care management systems.
• Identify training needs from audits and ensure compliance with company policies and CQC regulations.
• Participate in on-call rota and support field staff during emergencies.
• Maintain a cost-saving mindset and participate in local networking and marketing events.

Skills

MS Office

Digital systems

Education

5 GCSEs including Maths & English

Tools

Care management systems

Job description

Home Instead is seeking a dedicated Care Coordinator in Gloucester to champion compliance and elevate the quality of in-home care. You will manage client care, lead a team, and ensure smooth daily operations while maintaining high standards of person-centered service.

Ideal candidates are organized, can work independently in a remote environment, and possess strong communication abilities. The role includes on-call duties and opportunities to engage in local networking and marketing events.