Care Coordinator: Impactful Scheduling & Client Support

Home Instead; Bridgend; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Supportive environment

Career progression

Job summary

Home Instead in Bridgend is seeking a dedicated Care Coordinator to organise care packages, manage staff rotas and ensure clients receive the right support.

You will maintain clear communication with clients, families and colleagues, act flexibly to meet business needs, and help keep records up to date. Local knowledge of Bridgend is essential to collaborate with the team effectively.

Qualifications

• Experience in a care coordination, care management or similar role.
• Are passionate about providing outstanding care and support.
• Have excellent organisational and communication skills.
• Are flexible and willing to work around the needs of the business.
• Are proactive, dependable and able to work well under pressure.
• Have a positive attitude and a genuine commitment to helping others.
• Are confident working independently and as part of a team.
• Local to Bridgend with knowledge of the surrounding areas.

Responsibilities

• Coordinating care packages and ensuring clients receive the right support.
• Managing staff rotas, scheduling visits and responding to changes in care needs.
• Supporting care staff and maintaining excellent communication with clients, families and colleagues.
• Ensuring care is delivered in line with company policies and relevant regulations.
• Maintaining accurate records and assisting with the smooth day-to-day running of the service.
• Providing cover for client calls as a last resort when alternative staffing arrangements are unavailable, ensuring continuity of care for our clients.
• Working flexibly to meet the needs of the business, including occasional changes to working hours.
• Responding promptly to any staffing or client emergencies that may arise.

Skills

Care coordination

Communication

Organisation

Job description

Home Instead in Bridgend is seeking a dedicated Care Coordinator to organise care packages, manage staff rotas and ensure clients receive the right support.

You will maintain clear communication with clients, families and colleagues, act flexibly to meet business needs, and help keep records up to date. Local knowledge of Bridgend is essential to collaborate with the team effectively.