Care Coordinator – Home Care Scheduling & Continuity

Compassion First Home Care Ltd; Stratford-upon-Avon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Supportive management

Workplace pension

Holiday entitlement

FREE Blue Light Card

Ongoing training and NVQ opportunities

Career development opportunities

Annual pay reviews

Job summary

Compassion First Home Care in Stratford-upon-Avon is seeking a dedicated Care Coordinator to join our office team. You will coordinate care visits, match carers to clients, and ensure continuity of care with a high-standard service for local people.

You'll work closely with the Registered Manager and care team to support day-to-day operations, staffing, and client satisfaction, while maintaining accurate records in our scheduling systems and contributing to continuous service improvement.

Qualifications

• Proven experience in domiciliary/home care environments.
• Experience in care coordination, scheduling or similar operations.
• Understanding of person-centred care principles.
• Strong organisational and time-management skills.
• Excellent telephone and face-to-face communication skills.
• Confidentiality and professional boundaries awareness.
• Commitment to delivering high-quality care.

Responsibilities

• Coordinate and maintain customer care schedules and staff rotas.
• Match carers to customers based on needs, location and preferences.
• Promote continuity of care and reduce changes of carers.
• Ensure all customer visits are appropriately covered.
• Respond quickly to sickness, absence and changes in care needs.
• Communicate rota changes clearly with carers, customers and families.
• Monitor scheduled visits and respond to late or missed calls.
• Support new care packages and allocate staff before services begin.
• Work with recruitment to identify current and future staffing needs.
• Coordinate shadowing, introductions and competency requirements.
• Maintain accurate information in electronic care planning systems.
• Assist with annual leave management and staff availability.
• Plan working hours, travel time and rotas safely and realistically.
• Support customer reviews and changes in care needs.
• Build positive relationships with customers, relatives and healthcare professionals.
• Assist with day-to-day operational and administrative duties.
• Participate in the on-call rota.

Skills

Organised

Time management

Communication skills

Person-centred care

Problem solving

Confidentiality

Customer liaison

Education

Level 3 Health & Social Care

Tools

Access Care Planning

Scheduling software

Job description

Compassion First Home Care in Stratford-upon-Avon is seeking a dedicated Care Coordinator to join our office team. You will coordinate care visits, match carers to clients, and ensure continuity of care with a high-standard service for local people.

You'll work closely with the Registered Manager and care team to support day-to-day operations, staffing, and client satisfaction, while maintaining accurate records in our scheduling systems and contributing to continuous service improvement.