Care Coordinator

Compassion First Home Care Ltd; Stratford-upon-Avon; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Supportive management

Workplace pension

Holiday entitlement

FREE Blue Light Card

Ongoing training and NVQ opportunities

Career development opportunities

Annual pay reviews

Descripción de la vacante

Compassion First Home Care in Stratford-upon-Avon is seeking a dedicated Care Coordinator to join our office team. You will coordinate care visits, match carers to clients, and ensure continuity of care with a high-standard service for local people.

You'll work closely with the Registered Manager and care team to support day-to-day operations, staffing, and client satisfaction, while maintaining accurate records in our scheduling systems and contributing to continuous service improvement.

Formación

• Proven experience in domiciliary/home care environments.
• Experience in care coordination, scheduling or similar operations.
• Understanding of person-centred care principles.
• Strong organisational and time-management skills.
• Excellent telephone and face-to-face communication skills.
• Confidentiality and professional boundaries awareness.
• Commitment to delivering high-quality care.

Responsabilidades

• Coordinate and maintain customer care schedules and staff rotas.
• Match carers to customers based on needs, location and preferences.
• Promote continuity of care and reduce changes of carers.
• Ensure all customer visits are appropriately covered.
• Respond quickly to sickness, absence and changes in care needs.
• Communicate rota changes clearly with carers, customers and families.
• Monitor scheduled visits and respond to late or missed calls.
• Support new care packages and allocate staff before services begin.
• Work with recruitment to identify current and future staffing needs.
• Coordinate shadowing, introductions and competency requirements.
• Maintain accurate information in electronic care planning systems.
• Assist with annual leave management and staff availability.
• Plan working hours, travel time and rotas safely and realistically.
• Support customer reviews and changes in care needs.
• Build positive relationships with customers, relatives and healthcare professionals.
• Assist with day-to-day operational and administrative duties.
• Participate in the on-call rota.

Conocimientos

Organised

Time management

Communication skills

Person-centred care

Problem solving

Confidentiality

Customer liaison

Educación

Level 3 Health & Social Care

Herramientas

Access Care Planning

Scheduling software

Descripción del empleo

Care Coordinator

Location: Stratford-upon-Avon / South Warwickshire
Job Type: Full-time
Work Location: Office-based with community visits as required
Company: Compassion First Home Care

Join Compassion First Home Care

At Compassion First Home Care, our mission is simple: Local care for local people.

We provide high-quality, person-centred care that enables people to remain independent, safe and comfortable in their own homes. As we continue to grow across South Warwickshire, we are looking for an experienced, organised and compassionate Care Coordinator to become a key member of our office team.

This is an important role at the heart of our service. You will be responsible for coordinating care visits, supporting our care team and helping ensure every customer receives safe, reliable and consistent care.

We are looking for someone who understands that great coordination isn't simply about filling a rota — it's about matching the right people, maintaining continuity and making sure our customers receive the standard of care they deserve.

About the role

What You'll Be Doing

As our Care Coordinator, you will work closely with the Registered Manager, Operations Director, Field Supervisors and wider care team to support the effective day-to-day running of the service.

Your responsibilities will include:

• Coordinating and maintaining customer care schedules and staff rotas

• Matching carers to customers based on needs, personality, location, skills and preferences

• Promoting excellent continuity of care and reducing unnecessary changes of carers

• Ensuring all customer visits are appropriately covered

• Responding quickly and effectively to sickness, absence and changes in care requirements

• Communicating rota changes clearly with carers, customers and families

• Monitoring scheduled visits and responding to late, missed or potentially missed calls

• Supporting new care packages and ensuring appropriate staff are allocated before services commence

• Working closely with the recruitment team to identify current and future staffing requirements

• Coordinating shadowing, introductions and competency requirements where appropriate

• Maintaining accurate information within our electronic care planning and scheduling systems

• Supporting the management of annual leave and staff availability

• Helping ensure working hours, travel time and rotas are planned safely and realistically

• Supporting customer reviews and responding to changes in care needs

• Building positive relationships with customers, relatives, carers and healthcare professionals

• Supporting the office with day-to-day operational and administrative duties

• Participating in the on-call rota

• Supporting the care team in the community when necessary

• Escalating safeguarding, medication, health, staffing or service concerns appropriately

• Supporting compliance with CQC regulations, company policies and best practice

• Contributing to audits, quality monitoring and continuous service improvement

What We're Looking For

We are looking for someone who is organised, approachable and able to remain calm when priorities change.

Ideally, you will have:

• Previous experience within domiciliary care, home care or a similar health and social care environment

• Previous experience in care coordination, scheduling or a similar operational role

• A good understanding of person-centred care

• Strong organisational and time-management skills

• Excellent telephone and face-to-face communication skills

• Confidence dealing with customers, families and care professionals

• The ability to manage competing priorities in a busy environment

• Good IT skills and confidence using digital care planning and scheduling systems

• A proactive approach to solving problems

• A strong understanding of confidentiality and professional boundaries

• A genuine commitment to providing high-quality care

Experience using Access Care Planning or similar care management systems would be advantageous but is not essential.

A Level 3 qualification in Health & Social Care or equivalent would also be desirable.

A full UK driving licence and access to a vehicle are preferred due to the community-based nature of our service.

The Person Behind the Role

We're not simply looking for someone who can manage a rota.

We want someone who understands the people behind it.

You'll need to recognise that changing a carer isn't just moving a name on a screen. For many of our customers, their carer is an important and trusted part of their daily life.

You'll be someone who communicates well, thinks ahead, takes ownership and genuinely cares about delivering a reliable service.

What We Offer

As part of the Compassion First Home Care team, you will receive:

• A competitive salary

• Supportive and approachable management

• Workplace pension scheme

• Holiday entitlement

• FREE Blue Light Card, providing discounts with hundreds of retailers

• Ongoing training and professional development

• Opportunities to complete nationally recognised NVQ qualifications

• Annual pay reviews based on cost of living

• Genuine opportunities for career development and progression

• The opportunity to play an important role in a growing, highly regarded local care provider

Why Compassion First?

We believe excellent care starts with excellent people.

We want our Care Coordinator to have the confidence and support to make good decisions, build strong relationships and help create a service where customers and carers feel genuinely valued.

If you are passionate about care, enjoy solving problems and want to play a central role in delivering a high-quality home care service, we'd love to hear from you.

Compassion First Home Care
Local care for local people.

About the company

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Required Criteria

• Proven experience as a Care Coordinator
• Commitment to ensuring safe, reliable, and consistent care delivery
• Understanding of person-centred care principles
• Ability to conduct community visits as required

Desired Criteria

• Understanding of home care services

Skills you'll need